Country Houses in Mexico and Central America

"Wonderful stay. All the staff was kind and thoughtful. "

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"Everything was excellent, no disappointments."

"I booked this hotel based on its Expedia listing, which clearly highlighted a free airport shuttle—a major factor when choosing among so many options in Cancun. Unfortunately, this turned out to be misleading, as no such service was actually available. In a competitive destination like Cancun, every bit of value matters. When the hotel didn’t reach out prior to arrival, I contacted them myself, only to be told that transportation is handled by a third-party vendor and requires 48 hours’ notice. Even after sharing a screenshot of their own listing, the staff largely shrugged off responsibility. It was surprising to see such a lack of ownership over something so fundamental. Ground transportation in Cancun is not a minor detail—it’s a genuine concern for travelers, especially with ongoing taxi issues and limited ride-hailing options. A good hotel would ensure guests feel safe and taken care of from arrival. A great hotel would acknowledge the mistake and correct it for future guests. Unfortunately, neither happened here. Instead, the focus seemed to shift quickly to selling timeshare presentations, with offers of Marriott points and discounted packages that didn’t feel like real value. It was also frustrating to see inconsistencies in basic service—for example, being directed to buy bottled water from the shop instead of being informed about available water in the lobby. To be fair, the rooms were clean, the location is convenient, and the food was decent."

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"Food was very blah , drinks were poor too. Made with alot of syrups and tap soda"

"Service was excellent, food was delicious and entertainment was on point"

"Yup"

"Very clean "