Hotels with Bars / Lounges in Tulum, Quintana Roo

"I would not come back to this resort. Food: - buffet has repeat food and nothing was really good. All dishes are just so so. The taste is plain ….half of the buffet are steamed, fried or grilled vegetables. The juice seemed like it was mixed with water. The fruit quality is bad most of the time, and there are not a lot of options. - Drink: you can feel they are using cheap ingredients - restaurants: french restaurant closes every other day. Italian restaurant showed it was opened on Thursday but when we came, they said it was closed. Seaside grill restaurant closes on weekends and Monday. Only Asian restaurants opens whole week but sushi restaurant doesn’t have a lot of seat, and one of asian restaurants charges extra $20. Rooms: old but clean however, resort was having construction next to my friend room in the middle of the week but did not inform them in advance. The sound was loud and from 9-5, when my friend asked they said there were no room to change and ask if my friend would like to change hotel. The resort kept sending us VIP package but honestly it sounds like scam."

"I was Beyond disappointed. Rooms smelled like a tiki torch fuel. You cant flush toilet paper and are asked to leave it in the trash in the room for 24 hrs. the beach was dirty and unclean. I asked for a refund and they didn't honor it or give me credit to one of their alternate properties Very poorly managed"

"This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere"

"If you're looking for a five-star resort with a very natural feel, this is for you. The amenities, restaurants and staff are top notch. Still very equal friendly. It's an adventure, just walking around the property. Unfortunately, the ocean was full seaweed. The resort did have workers there every morning keeping the sand looking pristine."

"Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel. "

"It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing."