Hotels with smoking rooms in Playa del Carmen, Quintana Roo

"We had a wonderful experience. There were daily activities and the staff were very nice."

"We had a wonderful experience at H10 Cancun! The resort is clean, modern, and perfectly located on a stunning beachfront. Our room was spacious, with a beautiful ocean view, comfortable bed, and a great rain shower. Everything felt fresh and well-maintained. The food was great — a mix of buffet and à la carte restaurants, and we especially enjoyed the Mexican and Asian options. Drinks were strong, service was quick, and the beach bar was a nice bonus. The main infinity pool has amazing views and a great atmosphere, and there's also a quieter adult-only section if you want to relax. What really stood out was the service — and we want to give a special shout-out to Manuel, who went above and beyond to help us throughout our stay. Whether it was restaurant recommendations, activity info, or just checking in to make sure we were doing okay, he made our trip extra special. Thank you, Manuel!"

"Very satisfied"

"Our room was close to a large generator or a/c unit but it didn’t affect our sleep. The ceiling fan above the bed wasn’t working so they made every effort to correct the problem. It took a couple of visits until it was finally fixed. We were gifted with a nice bottle of champagne and some macarons for the inconvenience. The staff was nice, super friendly and very attentive. Lucas and Javier at Spice were excellent at making us feel comfortable. Ahmed and Geronimo at Asiano and Pedro and Eric at the Chef’s Plate were great as well. We recommend the Chef’s Plate for a great dining experience. The spa was wonderful. I had a facial and body scrub with Damile who was excellent and gentle with my sunburn. 😊"

"Loved all the amenities and the staff was amazing. "

"Our stay was amazing. The staff is so kind and attentive. They accommodated our group of 13 at dinner and breakfast regularly. They were very strict with who was allowed on property. We always felt safe. It was also a great location and easy to walk to 5th Ave shopping. "

"One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation. "

"Beautiful Property and location. The people of the Grand Hyatt are top notch! They truly make you feel welcome."