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"The property was magnificent, the service was great. I want to give a special shout out to Fernando, for helping me with my reservation when there was a problem and did it in minutes. Also, Andrea made sure we got the most out of our stay and was very attentive. Even til the end when we left something in the room she escorted us no problem. "

"10/10 would definitely recommend. The hotel overall is excellent the rooftop pools with views were second to none, and the staff were very friendly and accommodating."

"Came here as a group of 5 girls. We had so much fun. Will definitely be back and highly recommend!"

"We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it."

"We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it. "

"Hotel Shibari is a wonderful place to stay in Tulum. It is very secure and safe, tranquil, and all of the staff are efficient, professional, and friendly. They had options to rent bikes and scooters, and had a nice restaurant along with room service."

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"Shuttle service from and to the airport would be a great convenience. "

"That pool was fantastic"