Hotels with smoking rooms in Cancun, Quintana Roo

"Everything was wonderful and everyone was so helpful. "

"Very disappointed at this hotel, don’t even believe the 9.2 rating, it’s short staffed, no waitress at the beach, no good amenities, room for some reason u can’t open the balcony doors or the floors will get wet, (condensation they said ) never seen it happen in any other hotel, restaurant by the pool open at 11am and closes at 3pm, can’t say anything staff will get mad at you, it’s just soo much bad for this hotel, would never recommend to anyone."

"waiters in restaurants where the most friendly and polite people sellers are the worst they dont let you go buy by just saying no thank you they are rude and make smart comments very annoying. Pool was closed at 6 pm every day thats early the sea water by the hotel was dark you didnt expereince the nice blue color."

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."