Search Guest Houses in Playa del Carmen

"Great spot for the whole family! Kids club for 3-4 years old along with one for 5-10 year olds. Water park is great for all ages Buffet has limited options but the rest of the food was fantastic The shows were less than great but the older kids do get to take part in one of them which was cute"

"Great staff. Marizio, the chef in Bella, the Italian restaurant, was terrific. Eduardo, a waiter that served us in the grill, was very personable. All the staff are professional. When we arrived, we were told the room we had didn’t have a balcony or window. We had to upgrade to get one. This was an unexpected surprise. The only other issue we had was the later time the room was made up. Probably because of the location of the room."

"Our room was very up to date and very nice. The resort staff was very helpful, kind and attentive. The pools were all nice and the entertainment staff at the main pool were a hoot. The beach was one of the only negative aspects. The beach is shallow and there isn’t even much room to walk along the ocean. I would still give it 4.5 stars overall. The food was delicious especially La Volta and La Fleur. Muy bien !!"

"excellent food"

"Clean room"

"Food was good, staff was amazing. We enjoyed the hotel cats :)"

"Second time staying here, really enjoy this place. The food and drinks are great, it is nice to not have plated meals rather than buffet. It seems like they reduced the menu a bit and less "premium" drinks are included since the last time I stayed here, that being said they are still very good. Staff is friendly, they let us check in early no charge, rooftop pool is awesome, with good music. Gym isn't the best and could probably use a refresh, but still enough to get a good pump on. Overall great stay! "

"Property is beautiful, so many things to do. Service is great food and drinks also great. Is a green facility on a preserved area. My only concern is that from all 20 pools that the facility has no one is climatized or heated. Depending on the time of the year of your visit especially if traveling with small children this might be a n issue. I believe that for the 5star hotel category at least they should provide this service in one or two of the pools to have options. Another downside is even though they have more than 20 restaurants including 2 buffets some of them for dinner required reservations. When we arrived a lot of the reservations were taken. You have to make those in advance prior arrival. "

"All in all very good hotel. Staff very respectful. Food perfect. Pools were all good. Make sure to find and reserve pool seats first thing in the morning otherwise you may not find the spot near your room building. "