Family friendly Hotels in Quintana Roo

"We loved it no complaints at all"

"Overall the stay was good. Only slight downfall was the difficulty in getting chairs by the pool at the ocean and making reservations for certain dinner spots. "

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."

"Overall very Nice property. Got the room with upstairs pool. Not sure that was worth extra money. Didn’t use it that much. No idea why you’d pay extra for excellence club. Just got you Access to another pool and restaurant for another 1k? Food was good & staff very nice. Pools and hot tubs could have been warmer. Not their fault, but the brown seaweed ruined going into the ocean for me. Pools nice. Nice cushy loungers. Went on little speed boat snorkeling activity through onsite vendor. Was fun! Cancun hotel done didn’t have seaweed issue I don’t think. "

"Friendly staff. Kids pool was a hit! Food fair"

"Service was excellent, food was delicious and entertainment was on point"

"The resort is billed as an all inclusive resort. It seems as though you have to be “a member” in order for that to be true. Alcohol was only supplied in the room if you’re a member. Full access to some restaurants only if you’re a member. The food was really not good. The entertainment was basic. The property seemed dated and needed work. The kids area was non existent. I have stayed at RUI properties before and will stick to that brand from now on. "

"I had an amazing experience at this location. Staff was friendly and professional. Miguel the bartender was a very good person. I will come back 100%"

"Food options are very limited. Staff are all super friendly. Pools are nice but waterpark is not very good. "