Sandos Caracol Nature Resort & Water Park All Inclusive
4.0 star property
Travelers find serenity through yoga classes and aromatherapy treatments, while families splash in three outdoor pools or join ecotours along magnificent coastlines
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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive
Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.
Located in Corasol, a neighborhood in Playa del Carmen, Sandos Caracol Nature Resort & Water Park All Inclusive is next to a golf course and on the beach. Quinta Avenida and Central Square are notable landmarks, and the area's natural beauty can be seen at Maroma Beach and Yal-ku Lagoon. Gran Coyote Golf and Quinta Alegría Shopping Mall are two other places to visit that come recommended. Discover the area's water adventures with windsurfing nearby, or enjoy the great outdoors with skydiving. Visit our Playa del Carmen travel guide
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida
9 min drive - 5.3 km
Maroma Beach
19 min drive - 16.1 km
Xcaret Eco Theme Park
20 min drive - 16.5 km
Playa Xcalacoco
14 min walk - 1.2 km
Gran Coyote Golf
5 min drive - 1.8 km
Getting around
Cancun Intl. Airport (CUN)
46 min drive
Restaurants
La Laguna
5 min walk
El Templo
3 min walk
Bar L'Elefant
1 min walk
Las Máscaras
4 min walk
Restaurante Riviera
6 min walk
About this property
Sandos Caracol Nature Resort & Water Park All Inclusive
Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Nature Resort & Water Park All Inclusive provides an adjacent golf course, free water park access, and 2 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Indulge in hydrotherapy, a manicure/pedicure, and aromatherapy at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, ecotours, and kayaking. In addition to a swim-up bar and a terrace, guests can connect to free WiFi in public areas.
Other perks include:
2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
An outdoor pickleball court, scooter rentals, and a porter/bellhop
Guest reviews speak well of the family-friendly amenities
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Water activities
Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Land activities
Bicycling
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
More
3 floors
Banquet hall
Built in 2005
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Plasma TV with satellite channels
Food and drink
Coffee/tea maker
Free stocked minibar
More
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-006283/2025
We should mention
This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya
Frequently asked questions
Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.
What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.
Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?
Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).
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Reviews
Sandos Caracol Nature Resort & Water Park All Inclusive Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well.
David
Stayed 6 nights in Mar 2026
Verified
8/10 Good
Gayle
Mar 20, 2026
Liked: Cleanliness, staff & service, amenities
The staff was exceptionally friendly. The rooms were clean, but very well worn. There were many activities to choose from.
The shows were great that they had each night, water slides were fun for the kids.
Judy & Samantha were amazing to deal with and book the on resort restaurants, book excursions and helpful with any inquiries.
The beach was beautiful, there were chairs and beds, easy to watch the kids and relax.
The resort was nice, beach and pool and food were pretty good. Lots of activities. Everyone enjoyed the pool and nightly entertainment. Kids loved all the animals around the resort. Room was cleaned and stocked every day. The property is very large which was fine with us, there was plenty of spaces and trails to explore.
Samantha and Judy helped us everytime they saw us out and about and anytime we texted them about wanting a reservation. Super friendly and nice loved it.
everything about the trip was amazing. The room, the services. The resort exceeded my expectations, so much to do. All the staff there were kind and caring. Will definitely come back.
Beautiful area and wildlife. When you first arrive, they try to get you to buy into a timeshare immediately and when asking about excursions, they also push the timeshare. Very dated, rundown and unkept. Not enough seating by pools, beach or dining. Very Crowded! I would not recommend this resort considering the many other options in the area. You definitely don’t get your moneys worth at Sandos.
Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!
Danielle Marin
Stayed 5 nights in Dec 2025
Verified
10/10 Excellent
paul
Nov 30, 2025
Liked: Amenities
Beautiful grounds, lots of activities and friendly staff.
Staff was very nice, rooms were modern, and this is the first resort we ahve went where we had "Butlers" from Expedia. Samantha and Laura/Judy were GREAT! They were such a helpful resource to get dinners booked and help navigate any minor inconvenience we had! We will definetly be going back to this resort! So much for the kids to do!
Brianne
Stayed 10 nights in Jan 2026
Verified
6/10 Okay
Nathan Todd
Mar 4, 2026
Liked: Cleanliness
Disliked: Amenities
Resort grounds were beautiful, lots of activities for kids to keep them busy and entertained. Food was ok. Hard to get into restaurants so ate at buffet most of the trip. Long lines for everything; food, bars, check in and out. Resort seems to be over packed and short staffed. Room was clean and beds were comfy. Ac worked well. No water pressure and Sometimes no hot water for showers. Overall had a fair trip, but would not recommend or return.
Nathan Todd
Stayed 5 nights in Feb 2026
Verified
10/10 Excellent
Esequiel
Dec 10, 2025
Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group