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"I truly enjoyed my stay at this charming hotel. The atmosphere was spacious and quaint, offering a peaceful retreat while still being incredibly convenient. Its location made it easy to access all parts of Kota Kinabalu, whether for sightseeing, dining, or shopping. The staff were warm and welcoming, and the overall experience was smooth and relaxing. Highly recommended for anyone looking for comfort and accessibility in one place!"

"Fantastic holiday, great hotel and always super helpful staff"

"Spacious clean rooms. Friendly staff. Incredible food. Excellent location- walking distance to the food markets, Sunday markets, the ferry port and malls. Special mention again to all staff there- extremely friendly and helpful. We had a great stay, thank you!"

"Staff & Hotel Management are super friendly and accommodating. "

"The Shangti-La is just a step up from other hotels. Yes, it's big and busy but the staff go out of their way to really spoil you. I'm vegan and they bent over backwards to ensure I had a great breakfast, sent soy milk to my room tweaked dishes so I ate well. And the location - oh my. We stayed in a garden room and could walk straight out looking at the sea. Room had a shower and a bath, was well stocked. Water in the fridge every day. Their Spa was great too. I can't think of anything bad about the place. We just didn't want to leave. "

"Great family friendly hotel "

"Clean, comfortable rooms. Great location. Value for money."

"Good hotel and friendly staff"

"The resort was incredible and the staff were amazing. Highly recommend!"