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Mercure Kota Kinabalu City Centre

Photo gallery for Mercure Kota Kinabalu City Centre

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Kota Kinabalu City Centre

UNESCO Sustainable Travel Pledge

Mercure Kota Kinabalu City Centre

4.0 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000

Explore the area

  • Popular LocationJesselton Point Ferry Terminal8 min walk
  • Popular LocationKota Kinabalu Central Market12 min walk
  • Popular LocationKK Plaza12 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)14 min drive

Room options

About this area

Kota Kinabalu

Located by the sea, Mercure Kota Kinabalu City Centre is in Downtown Kota Kinabalu, a walkable area in Kota Kinabalu with good shopping. KK Esplanade and Signal Hill Observatory Platform reflect the area's natural beauty and area attractions include Sedco Square and Water World Theme Park.
Visit our Kota Kinabalu travel guideOpens in a new window
Map

What's nearby

  • Gaya Street Sunday Market - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Suria Sabah Shopping Mall - 8 min walk
  • Kota Kinabalu Central Market - 12 min walk
  • KK Plaza - 12 min walk

Getting around

  • Tanjung Aru Station - 10 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 16 min drive

About this property

Mercure Kota Kinabalu City Centre

4-star eco-friendly hotel in the heart of Downtown Kota Kinabalu
A coffee shop/cafe, dry cleaning/laundry services, and 2 bars are just a few of the amenities provided at Mercure Kota Kinabalu City Centre. Enjoy Italian cuisine and happy hour at the two onsite restaurants. In addition to a gym and a business center, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and concierge services
  • A porter/bellhop, express check-out, and luggage storage
  • Wedding services, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews give good marks for the overall value and proximity to shopping
Room features
All guestrooms at Mercure Kota Kinabalu City Centre feature perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 20 per night)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Fratini's
  • Mou Passant
  • Compass

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

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Hotel
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Policies

Check-in

87% of travelers were happy with check-in
Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
  • Self parking fee: MYR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Does Mercure Kota Kinabalu City Centre have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Kota Kinabalu City Centre?

As of Sep 28, 2022, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on Oct 9, 2022 start from P 2,072.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Kota Kinabalu City Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Kota Kinabalu City Centre?

Self parking is available for MYR 20 per night.

What time is check-in at Mercure Kota Kinabalu City Centre?

Check-in is from 3:00 PM - anytime.

What time is check-out at Mercure Kota Kinabalu City Centre?

Check-out is at noon.

Where is Mercure Kota Kinabalu City Centre located?

Located in Downtown Kota Kinabalu, this eco-friendly hotel is within a 10-minute walk of Gaya Street Sunday Market, Wisma Merdeka, and Jesselton Point Ferry Terminal. Suria Sabah Shopping Mall and Kota Kinabalu Waterfront are also within 10 minutes.

Can I cancel my reservation for free at Mercure Kota Kinabalu City Centre and receive a full refund?

Yes, Mercure Kota Kinabalu City Centre offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Kota Kinabalu City Centre cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 176 out of 579 reviews
5 - Excellent 30%
Rating 4 - Good. 253 out of 579 reviews
4 - Good 44%
Rating 3 - Okay. 82 out of 579 reviews
3 - Okay 14%
Rating 2 - Poor. 46 out of 579 reviews
2 - Poor 8%
Rating 1 - Terrible. 22 out of 579 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

4/5 Good

ng
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

4/5 Good

Mohd Redzwa
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

5/5 Excellent

Mohd Amiruddin
Stayed 1 night in Mar 2022

5/5 Excellent

Rose
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car parking didnt provided
Stayed 2 nights in Mar 2022

4/5 Good

Siew Lan
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

1/5 Terrible

Thiam Soon
Business traveler
Disliked: Cleanliness, staff & service, room comfort
lousy
I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is "By request only" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.
Stayed 1 night in Jan 2022

4/5 Good

Zil
Stayed 1 night in Feb 2022

4/5 Good

Siew Lan
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/5 Good

Ahmad Hazem
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Plesent stay. Near to shopping complex with lots of restaurants & groceries store.
Stayed 1 night in Feb 2022

2/5 Poor

Kevin
Disliked: Cleanliness, property conditions & facilities
Good if you are fine with filth
The hotel is sitting right at the heart of the city and the surroundings are quite buzzing. In terms of location we are good. The check-in experience was good and smooth. Nevertheless, the breaker is the hotel cleanliness. To say the least, it was filthy. I can understand that in post-covid situation with the Sabah borders just opening to domestic travellers all businesses have been disrupted and that hospitality has been hit the harder. Though, I can't conceive that a hotel operating under the Accor brand can tolerate such a level of filthiness. Carpets were not vacuumed anywhere in the hotel, surfaces in the room were not wiped, the sofa turned from grey to black. I usually don't report complaints on this platform but that time it was really over board. Some representative at Accor might want to have a look at this hotel....
Stayed 2 nights in Dec 2021