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1 800 1 114 2468Located by the sea, Mercure Kota Kinabalu City Centre is in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, a walkable area with good shopping. Jesselton Point Ferry Terminal and Sutera Harbour are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and 1Borneo Hypermall. Anjung Samudera and Sedco Square are also worth visiting.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Terrible hotel standard for accor group, broken floor carpet. Sound interruption from car park coming into my room. No compensation or nothing, poor room sound insulation.
Location was good hotel was ok poorly maintained for a Mercure chain hotel, as I would expect in Malaysia lack of hot water power cuts fuses tripping ... changed room to other issues ☹️. Extremely poor management ... billing system was extremely poor wasted hours working with senior management to resolve incorrect billing ... very frustrating stressful hotel to stay at ruined a good holiday, have travelled the world and never had this many issues with a hotel !!! Management at hotel were not helpful in any way some staff door men cleaners bar staff were great but are let down by poor management, no help with trips sight seeing etc .... a 1 star hotel at best ☹️
Cleanliness wasnt up to par to the standard and rating of the hotel. Room service provided, didnt provide a change of towels, water glass wasnt washed, toilet wasnt clean. When I came back to the room and discover, i tried calling receptionist, operator and also housekeeping - there seem to be none picking up the call. Very upsetting to receive such service. The hotel staff after that did, apologize and wanted to do housekeeping but it was too late at night already.
The hotel is located not far from airport, nearby malls and very close to the city jetty; hence, very convenient. Our family room was quite spacious and clean, beds comfortable; the terrace restaurant and pool is a very pleasant place to lunch / dinner; overall, all as expected or more, actually. We did have only minor issues with the magnetic key and hot water; nevertheless, the staff was always kind to respond and prompt to put things in order. Would not hesitate to choose again.
Great rooms, fantastic rooftop pool and bar. Our rooms had an ocean view and the location is awesome. You can walk to great food, malls, and the ferry terminal