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Reviews

3.9 / 5Good
515 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Suria Sabah Shopping Mall
    6 min walk
  • Popular Location
    Wisma Merdeka
    7 min walk
  • Popular Location
    Jesselton Point Ferry Terminal
    8 min walk
  • Airport
    Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

1 800 1 114 2468
  • Suite, 1 Bedroom

    4.3/5 guest room rating

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Suite, 2 Bedrooms

    4.6/5 guest room rating

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Suite, 3 Bedrooms

    4.5/5 guest room rating

    Room Amenities

    • Sea view
    • Sleeps 5
    More details
  • Executive Suite

    4.6/5 guest room rating

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Superior Room, View

    4/5 guest room rating

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Superior Room, View

    4/5 guest room rating

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Superior Room

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room

    4.3/5 guest room rating

    Room Amenities

    • Sleeps 2
    More details

About this area

Kota Kinabalu

Located by the sea, Mercure Kota Kinabalu City Centre is in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, a walkable area with good shopping. Jesselton Point Ferry Terminal and Sutera Harbour are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and 1Borneo Hypermall. Anjung Samudera and Sedco Square are also worth visiting.

Popular Location

What's nearby

  • Suria Sabah Shopping Mall - 6 min walk
  • Gaya Street Sunday Market - 7 min walk
  • Wisma Merdeka - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Kota Kinabalu Wetlands Centre - 7 min drive

Getting around

  • Tanjung Aru Station - 11 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 18 min drive

Restaurants

  • Where to eat
  • Fratini's – Restaurant offering Italian cuisine. Serves lunch and dinner. Kids' menu available.
  • Mou Passant – Restaurant offering international cuisine. Serves breakfast, lunch and dinner.
  • Compass – Rooftop bar. Open for happy hour.

About this property

Mercure Kota Kinabalu City Centre

4-star Kota Kinabalu hotel in Downtown Kota Kinabalu, walk to Suria Sabah Shopping Mall
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness centre, a coffee shop/café and self parking. All 310 rooms offer free WiFi, 24-hour room service and flat-screen TVs with cable channels. Guests will also find minibars, rainfall showerheads and coffee/tea makers.
Mercure Kota Kinabalu City Centre offers 310 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary slippers, complimentary toiletries and a hairdryer.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: MYR 20 per night

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
2 restaurants and 1 coffee shop/cafe
2 bars/lounges
24-hour room service

Things to do

Fitness centre
Outdoor pool

Family friendly

Dry-cleaning service
Laundry facilities
Outdoor pool

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Malay

Business services

1 meeting room
Business centre

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Linens

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

TV channels
flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

More

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Property payment types

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
  • Self-parking fee: MYR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Up to 2 children aged 15 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Mercure Kota Kinabalu City Centre opening June 2016 Hotel
  • Mercure opening June 2016 Hotel
  • Mercure Kota Kinabalu City Centre opening June 2016
  • Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
  • Mercure Opening September 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening September 2016
  • Mercure Opening September 2016
  • Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City Centre Opening November 2016
  • Mercure Opening November 2016
  • Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
  • Mercure Opening April 2017 Hotel
  • Mercure Kota Kinabalu City Centre Opening April 2017
  • Mercure Opening April 2017
  • Mercure Kota Kinabalu City Centre (Opening November 2016)
  • Mercure Kota Kinabalu City Centre (Opening October 2016)
  • Mercure Kota Kinabalu City Centre (Opening September 2016)
  • Mercure Kota Kinabalu City Centre (opening June 2016)
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre Kota Kinabalu
  • Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu
5 - Excellent
154
4 - Good
229
3 - Okay
77
2 - Mediocre
37
1 - Poor
18
4.0
Cleanliness
4.0
Service and Staff
3.8
Amenities
3.9
Property condition

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities, property conditions & facilities

Terrible hotel standard for accor group, broken floor carpet. Sound interruption from car park coming into my room. No compensation or nothing, poor room sound insulation.

Stayed 2 nights in Jan 2020

1/5

  • Disliked: Staff & service, property conditions & facilities

Location was good hotel was ok poorly maintained for a Mercure chain hotel, as I would expect in Malaysia lack of hot water power cuts fuses tripping ... changed room to other issues ☹️. Extremely poor management ... billing system was extremely poor wasted hours working with senior management to resolve incorrect billing ... very frustrating stressful hotel to stay at ruined a good holiday, have travelled the world and never had this many issues with a hotel !!! Management at hotel were not helpful in any way some staff door men cleaners bar staff were great but are let down by poor management, no help with trips sight seeing etc .... a 1 star hotel at best ☹️

Stayed 6 nights in Jan 2020

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities

Cleanliness wasnt up to par to the standard and rating of the hotel. Room service provided, didnt provide a change of towels, water glass wasnt washed, toilet wasnt clean. When I came back to the room and discover, i tried calling receptionist, operator and also housekeeping - there seem to be none picking up the call. Very upsetting to receive such service. The hotel staff after that did, apologize and wanted to do housekeeping but it was too late at night already.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is located not far from airport, nearby malls and very close to the city jetty; hence, very convenient. Our family room was quite spacious and clean, beds comfortable; the terrace restaurant and pool is a very pleasant place to lunch / dinner; overall, all as expected or more, actually. We did have only minor issues with the magnetic key and hot water; nevertheless, the staff was always kind to respond and prompt to put things in order. Would not hesitate to choose again.

Stayed 6 nights in Dec 2019

3/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

Great rooms, fantastic rooftop pool and bar. Our rooms had an ocean view and the location is awesome. You can walk to great food, malls, and the ferry terminal

Stayed 4 nights in Dec 2019

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