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Mercure Kota Kinabalu City Centre

4.0 star property
Hotel in Kota Kinabalu with 2 restaurants and bars

Choose dates to view prices

Photo gallery for Mercure Kota Kinabalu City Centre

Indoor pool, outdoor pool
Exterior
1 bedroom, minibar, in-room safe, desk
2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping
The current price is P3,453
P3,864 total
includes taxes & fees
Sep 3 - Sep 4

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 Bedroom

Coffee/tea maker, electric kettle, eco-friendly cleaning products

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
Separate bedroom
Rainfall showerhead
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Coffee/tea maker, electric kettle, eco-friendly cleaning products

Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
Separate bedroom
Rainfall showerhead
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Rainfall showerhead
Bathrobes
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

1 bedroom, minibar, in-room safe, desk

Suite, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Flat-screen TV
Separate bedroom
Rainfall showerhead
  • 112 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 3 Double Beds

View all photos for Superior Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, View

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Eco-friendly toiletries
Rainfall showerhead
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000

What's nearby

  • Jesselton Point Ferry Terminal - 2 min walk - 0.2 km
  • Suria Sabah Shopping Mall - 3 min walk - 0.3 km
  • Gaya Street Sunday Market - 8 min walk - 0.7 km
  • Centre Point - 16 min walk - 1.4 km
  • Imago Shopping Mall - 2 min drive - 2.5 km

Getting around

  • Tanjung Aru Station - 9 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 16 min drive

Restaurants

  • ‪Café on Fifty5 - ‬3 min walk
  • ‪Boost Juice Bar - ‬7 min walk
  • ‪Shoney's Dining & Bar - ‬2 min walk
  • ‪On23 - ‬5 min walk
  • ‪Pound - ‬10 min walk

About this property

Mercure Kota Kinabalu City Centre

Upscale hotel near Imago Shopping Mall
Take advantage of a coffee shop/cafe, dry cleaning/laundry services, and 2 bars at Mercure Kota Kinabalu City Centre. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Italian cuisine. Free in-room WiFi and a gym are available to all guests.
Other perks include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), a porter/bellhop, and a 24-hour front desk
  • Wedding services, 1 meeting room, and a banquet hall
  • Luggage storage and smoke-free premises
Room features
All 226 rooms feature comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Malay

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Outdoor pool

Citadines Waterfront Kota Kinabalu

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, 44 reviews
The price is P4,874
P5,400 total
includes taxes & fees
Sep 1 - Sep 2
Citadines Waterfront Kota Kinabalu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Compass
  • Fratini's
  • Mou Passant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 25 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Does Mercure Kota Kinabalu City Centre have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM–8:00 PM.

How much does it cost to stay at Mercure Kota Kinabalu City Centre?

As of Aug 5, 2025, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on Sep 3, 2025 start from P 3,452.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Kota Kinabalu City Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Kota Kinabalu City Centre?

This hotel doesn't offer parking.

What time is check-in at Mercure Kota Kinabalu City Centre?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Kota Kinabalu City Centre?

Check-out is at noon.

Where is Mercure Kota Kinabalu City Centre located?

Located in Downtown Kota Kinabalu, this hotel is within a 10-minute walk of Gaya Street Sunday Market, Wisma Merdeka Shopping Center, and Jesselton Quay. Suria Sabah Shopping Mall and Api Api Night Food Market Gaya Street are also within 10 minutes.

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Mercure Kota Kinabalu City Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 213 out of 687 reviews
Rating 8 - Good. 295 out of 687 reviews
Rating 6 - Okay. 100 out of 687 reviews
Rating 4 - Poor. 53 out of 687 reviews
Rating 2 - Terrible. 26 out of 687 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Joseph william

Liked: Cleanliness, staff & service, property conditions & facilities
no thanks
Stayed 7 nights in Jul 2025

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Stayed 1 night in Mar 2025

2/10 Terrible

Naiyeak

Liked: Cleanliness
Very friendly and nice views
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Stayed 1 night in Sep 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, near big shopping mall and lots of eateries.
Stayed 1 night in Dec 2022

10/10 Excellent

Dharmanandan

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and excellent front desk team.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024

8/10 Good

Yun Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 9 nights in Jun 2023

10/10 Excellent

Azaiddy

Old property. Need renovation.
Stayed 1 night in Dec 2024

8/10 Good

Alex Fong

Staff are helpful and friendly.. would be good if can provide parking space.
Stayed 2 nights in Dec 2023

8/10 Good

Yog Gin

Liked: Cleanliness, room comfort

Mercury hotel Kota Kinabalu

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs up

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Worth with the price

Big room. Comfortable bed. Strong water. Small bathroom and toilet.
Stayed 2 nights in Jul 2024

8/10 Good

Mei Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a one bedroom apt . It was clean and has a big balcony . It was within walking distance to food , shopping and the jetty . Good strategic location if you are on foot .
Stayed 3 nights in Oct 2022

10/10 Excellent

Yu Hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in city center and great value

We stayed here for 3 nights and we had a great time. The suite had three bedrooms and the service staff cleaned our used plates, which we really appreciated. The location is excellent since it is right beside the Jesselton Point Ferry Terminal, which greatly facilitates our trips to adjacent islands. And it is very close to the Gaya Sunday Market. The location is unbeatable. The room is clean and spacious.
Stayed 3 nights in Feb 2023

8/10 Good

Chun Wai

Liked: Staff & service, property conditions & facilities
Room is good.But everyday cleaning can do better.
Stayed 4 nights in Oct 2023

8/10 Good

Huey Yi

Liked: Cleanliness, staff & service, room comfort

Good location

The water heater on our first night stay was crazy hot, could not get the neutral temperature no matter which side i turned the knob. But the location is fantastic.
Stayed 1 night in Sep 2022

4/10 Poor

satoshi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor of toilet, and sink area are wet every time due to water leakage.
Stayed 4 nights in Aug 2024

8/10 Good

leon

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2023

6/10 Okay

Morgan

Disliked: Cleanliness

Average hotel

Hotel is dated and not the cleanest. But the location is pretty good, as many things are within walking distance. I feel like for the price we paid this was fine, but don't come in with high expectations.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Stayed 3 nights in Dec 2023

8/10 Good

Douglas

Liked: Cleanliness
The family room was awesome, the view to the harbor is nice, but: 1.The Wi-fi did not work, 2.they have no hand towels!?! 3.toilet paper finished on first use 4.the internal phone was broken 5.the breakfast was simple and paid apart.
Stayed 2 nights in Jun 2023

2/10 Terrible

Marisa

Disliked: Cleanliness, amenities, property conditions & facilities
I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else
Stayed 3 nights in Mar 2024

4/10 Poor

WING TUNG

Disliked: Cleanliness
The first room they provided was full of smell of smoke. The second room with poor shower. A candy paper was left as well
Stayed 4 nights in Aug 2023