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The Pacific Sutera Hotel

Star Rating
5 out of 5
Photo gallery

Reviews

4.2 / 5Very Good
1,548 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Sutera Harbour
    5 min walk
  • Popular Location
    Sabah State Mosque
    17 min walk
  • Popular Location
    Imago Shopping Mall
    18 min walk
  • Airport
    Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    7 min drive

Choose dates to view prices

Book online or call:

1 800 1 114 2468
  • Deluxe Golf View

    Room Amenities

    • Golf view
    • Sleeps 3
    More details
  • Deluxe Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Pacific Club Golf View

    Room Amenities

    • Golf view
    • Sleeps 4
    More details
  • Pacific Junior Suite

    Room Amenities

    • Golf view
    • Sleeps 4
    More details
  • Pacific Executive Suite

    Room Amenities

    • Sea view
    • Sleeps 4
    More details
  • Club Sea View

    Room Amenities

    • Sea view
    • Sleeps 4
    More details
  • Family Room

    Room Amenities

    • Golf view
    • Sleeps 4
    More details

About this area

Kota Kinabalu

Located in Kota Kinabalu's Downtown Kota Kinabalu neighbourhood, The Pacific Sutera Hotel is in the business district and on the boardwalk. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Travelling with kids? Consider Anjung Samudera and Sedco Square.

Visit our Kota Kinabalu travel guide
Popular Location

What's nearby

  • Sutera Harbour - 5 min walk
  • Sabah State Mosque - 17 min walk
  • Imago Shopping Mall - 18 min walk
  • Oceanus Waterfront Mall - 2 min drive
  • Sabah State Museum - 3 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • Where to eat
  • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Cafe Boleh – Al fresco dining restaurant. Serves breakfast, lunch and dinner. Open 24 hours.

About this property

The Pacific Sutera Hotel

5-star hotel with pools, private beach and full-service spa
Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 500 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and minibars are standard, as are LCD TVs with satellite channels.
The Pacific Sutera Hotel offers 500 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and designer toiletries.
This Kota Kinabalu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and 3 indoor tennis courts. 3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free local area shuttle

Food and drink

Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
2 restaurants
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service

Things to do

27 holes of golf
3 indoor tennis courts
3 outdoor pools
3 outdoor tennis courts
Arcade/game room
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Golf driving range
Racquetball/squash
Tennis
Volleyball

Family friendly

3 outdoor pools
Arcade/game room
Babysitting/childcare (surcharge)
Children's club (surcharge)
Children's pool
Dry-cleaning service
Free local area shuttle
Corner/local shop
Laundry facilities
Supervised childcare/activities (surcharge)

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf lessons
Hair salon
Laundry facilities
Luggage storage
Porter
Tennis lessons
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Malay

Business services

Business centre
Meeting rooms
Conference space

Outdoors

Beach umbrellas
Garden
Marina on-site
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

Aromatherapy
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Beach towels
Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning

Bathroom

Bathrobes
Bidet
Deep-soaking bathtub
Designer toiletries
Hairdryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

TV/satellite channels
LCD TV
premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165.0 per day.

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

No pets or service animals are allowed at this property.

Property is also known as

  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Hotel
  • Pacific Sutera Kota Kinabalu
  • Pacific Sutera
  • The Pacific Sutera Hotel Hotel
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Hotel Kota Kinabalu
4.2

Very Good

5 - Excellent
659
4 - Good
599
3 - Okay
211
2 - Mediocre
46
1 - Poor
33
4.2
Cleanliness
4.2
Service and Staff
4.1
Amenities
4.0
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and clean. Food is decent and the staff are helpful.

Stayed 7 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have a very pleasant stay with my family .

Stayed 2 nights in Nov 2019

3/5

  • Liked: Staff & service

Too many families and screaming kids. Breakfast buffet was like noisy food fight. No adults only areas. Hotel should be advertised as strictly a family hotel and not be recommended for adults seeking a quiet and relaxing vacation. This is not the hotel for that.

Stayed 8 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct 2019

3/5

  • Disliked: Cleanliness

More like a two star hotel

The hotel is currently under renovation and I was in an unrenovated room. The leaf blowers start at 7am and the DJ plays until very late at night. If your room faces the pool, you will hear both of these noises.The construction noise is relentless. The pool ran out of towels before 11am on Saturday. Although there is a kettle in the room, there is no coffee or tea service. The marks on the wall were beyond disgusting. Also, no hot water in the shower or tub, just in the bathroom sink. I hope the hotel improves once all renovations are complete. You may be better served at a different hotel until renovations are completed.

Stayed 3 nights in Sep 2019

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