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Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.1/5 Very Good
996 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Social distancing

Map

Explore the area

Popular LocationSutera Harbour5 min walk
Popular LocationSabah State Mosque17 min walk
Popular LocationImago Shopping Mall18 min walk
AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)15 min drive

Choose dates to view prices

  • Deluxe Golf View

    4.2/5 guest room rating

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Golf View
  • Deluxe Sea View

    4/5 guest room rating

    Room amenities

    • 13 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Sea View
  • Pacific Club Golf View

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPacific Club Golf View
  • Pacific Junior Suite

    3.9/5 guest room rating

    Room amenities

    • 75 sq m
    • Golf view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPacific Junior Suite
  • Pacific Executive Suite

    3.7/5 guest room rating

    Room amenities

    • 105 sq m
    • Sea view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPacific Executive Suite
  • Club Sea View

    Room amenities

    • 31 sq m
    • Sea view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsClub Sea View
  • Family Room

    Room amenities

    • 67 sq m
    • Golf view
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsFamily Room
  • Deluxe Golf View (Malaysia, Singapore and Brunei Residents Only)

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Golf View (Malaysia, Singapore and Brunei Residents Only)
  • Club Sea View (Malaysia, Singapore, and Brunei Residents Only)

    Room amenities

    • 31 sq m
    • Sea view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsClub Sea View (Malaysia, Singapore, and Brunei Residents Only)
  • Deluxe Sea View (Malaysia, Singapore and Brunei Residents Only)

    Room amenities

    • 13 sq m
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Sea View (Malaysia, Singapore and Brunei Residents Only)
  • Family Room (Malaysia, Singapore and Brunei Residents Only)

    Room amenities

    • 67 sq m
    • Golf view
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsFamily Room (Malaysia, Singapore and Brunei Residents Only)
  • Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)

    Room amenities

    • 33 sq m
    • Golf view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)
  • Pacific Executive Suite (Malaysia, Singapore, and Brunei Residents)

    Room amenities

    • 105 sq m
    • Sea view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPacific Executive Suite (Malaysia, Singapore, and Brunei Residents)
  • Pacific Junior Suite (Malaysia, Singapore, and Brunei Residents Only)

    Room amenities

    • 75 sq m
    • Golf view
    • Sleeps 4
    • 1 King Bed OR 2 Twin Beds
    More detailsPacific Junior Suite (Malaysia, Singapore, and Brunei Residents Only)

About this area

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighbourhood and is connected to the convention centre. Sutera Harbour and Jesselton Point Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Centre Point. Travelling with kids? Don't miss Anjung Samudera and Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property.

Visit our Kota Kinabalu travel guide
Map
Popular Location

What's nearby

  • Sutera Harbour - 5 min walk
  • Sabah State Mosque - 17 min walk
  • Imago Shopping Mall - 18 min walk
  • Oceanus Waterfront Mall - 3 min drive
  • Sabah State Museum - 8 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 15 min drive

Restaurants

  • Where to eat
  • Silk Garden – Garden-view restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Cafe Boleh – Al fresco dining restaurant. Serves breakfast, lunch and dinner. Open 24 hours.

About this property

The Pacific Sutera Hotel

5-star resort with pools, private beach and full-service spa
Spend the day relaxing at The Pacific Sutera Hotel's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 500 rooms boast deep soaking bathtubs, and offer free WiFi and memory foam beds. Free wired Internet and 24-hour room service are standard, as are LCD TVs with satellite channels.
The Pacific Sutera Hotel offers 500 forms of accommodation with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free local area shuttle

Food and drink

  • Breakfast available for a fee: MYR 64.10 for adults and MYR 32.10 for children
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Racquetball/squash
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free local area shuttle
  • Corner/local shop
  • Laundry facilities
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • Beach umbrellas
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a Malaysia and Singapore Residents Only room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 165.0 per day.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available for breakfast and dinner, and also through room service
The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at The Pacific Sutera Hotel and receive a full refund?
Yes, The Pacific Sutera Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pacific Sutera Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is this resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Pacific Sutera Hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Where is The Pacific Sutera Hotel located?
Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque and Imago Shopping Mall. Centre Point and Anjung Samudera are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for The Pacific Sutera Hotel

4.1
Very Good
5 - Excellent
414
4 - Good
378
3 - Okay
131
2 - Mediocre
46
1 - Poor
27
4.1
Cleanliness
4.1
Service and Staff
4.1
Amenities
4.0
Property condition

1/5

    This traveler didn’t leave comments with their review
    Stayed 9 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    Breakfast need to be improved.....................

    Stayed 1 night in Jan 2020

    3/5

      This traveler didn’t leave comments with their review
      Stayed 2 nights in Jan 2020

      3/5

      • Liked: Cleanliness, property conditions & facilities
      • Disliked: Staff & service
      Nice hotel with some improvements needed

      The hotel and its facilities were amazing. Some items that could be improved: - we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal - when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it - the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities

      Stayed 3 nights in Dec 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Fancy hotel and nice pool, perfect place for my family to stay and enjoy

      Stayed 3 nights in Dec 2019