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The Pacific Sutera Hotel

Photo gallery for The Pacific Sutera Hotel

Exterior
Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of The Pacific Sutera Hotel

The Pacific Sutera Hotel

5.0 star property

8.2/10 Very Good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

Explore the area

  • Popular LocationSutera Harbour5 min walk
  • Popular LocationSabah State Mosque17 min walk
  • Popular LocationImago Shopping Mall17 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)11 min drive

Room options

About this area

Kota Kinabalu

Located on a private beach, The Pacific Sutera Hotel is in Downtown Kota Kinabalu neighborhood and is connected to the convention center. Sutera Harbour and Jesselton Point Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and Anjung Samudera. Traveling with kids? Don't miss Lok Kawi Wildlife Park. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.

What's nearby

  • Sutera Harbour - 5 min walk
  • Sabah State Mosque - 17 min walk
  • Imago Shopping Mall - 17 min walk
  • Oceanus Waterfront Mall - 3 min drive
  • Sabah State Museum - 3 min drive

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 11 min drive

About this property

The Pacific Sutera Hotel

5-star luxury resort located in Downtown Kota Kinabalu
Consider a stay at The Pacific Sutera Hotel and take advantage of 27 holes of golf, a marina, and a swim-up bar. This resort is a great place to bask in the sun with a private beach, beach umbrellas, and beach towels. Treat yourself to a massage, aromatherapy, or a facial at Body Senses By Mandara, the onsite spa. Yoga classes and aerobics classes are offered at the gym; other things to do include volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and 3 indoor tennis courts
  • An area shuttle, massage treatment rooms, and a front desk safe
  • Guest reviews give good marks for the family-friendly amenities, pool, and location
Room features
All 500 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Guests reviews say good things about the spacious rooms at the property.
Other amenities include:
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 66 for adults and MYR 33 for children
  • 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 27 holes of golf
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Supervised childcare (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Marina onsite
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
This property’s New Year's Eve gala dinner fee is included in the room rate for 2 persons on December 31, 2022. Additional fees of MYR 288 per adult and MYR 144 per child (6-11 years old) apply for guests exceeding this number.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 66 for adults and MYR 33 for children (approximately)
  • Late check-in fee for check-in between noon and 6:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Pacific Sutera Hotel?

As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on Jan 7, 2023 start from P 5,065.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in is from 3:00 PM - midnight. Late check-in is available from noon–6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Check-out is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque, and Imago Shopping Mall. Centre Point and Anjung Samudera are also within 2 mi (3 km).

Can I cancel my reservation for free at The Pacific Sutera Hotel and receive a full refund?

Yes, The Pacific Sutera Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Pacific Sutera Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very Good

Rating 10 - Excellent. 417 out of 999 reviews" "
" "10 - Excellent 42%
Rating 8 - Good. 376 out of 999 reviews" "
" "8 - Good 38%
Rating 6 - Okay. 131 out of 999 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 46 out of 999 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 29 out of 999 reviews" "
" "2 - Terrible 3%

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Good

Chun Nei Jenne
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is near the town area. the room is clean
Stayed 3 nights in Jul 2022

6/10 Okay

Soei Choo Rosemary Monica, Singapore
Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room. Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ling
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.
Stayed 2 nights in Jun 2022

10/10 Excellent

nurulasyikin
Love the nature,the cozy room,and the majestic sunset
Stayed 2 nights in May 2022

10/10 Excellent

nurulasyikin
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in May 2022

6/10 Okay

Lee
Stayed 2 nights in Apr 2022

2/10 Terrible

yeong hau
Stayed 2 nights in Apr 2022

2/10 Terrible

Joil
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

RAHMAWATY
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020