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Promenade Hotel Kota Kinabalu

Photo gallery for Promenade Hotel Kota Kinabalu

Front of property - evening/night
Outdoor pool
Outdoor pool
Outdoor pool
Free minibar, in-room safe, desk, blackout drapes

Overview of Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

4.0 star property

7.8/10 Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000

Explore the area

  • Popular LocationOceanus Waterfront Mall6 min walk
  • Popular LocationImago Shopping Mall9 min walk
  • Popular LocationKK Plaza11 min walk
  • AirportKota Kinabalu (BKI-Kota Kinabalu Intl.)8 min drive

Room options

About this area

Kota Kinabalu

Located on the waterfront, Promenade Hotel Kota Kinabalu is in Downtown Kota Kinabalu, a neighborhood in Kota Kinabalu with good shopping. KK Esplanade and Sapi Island reflect the area's natural beauty and area attractions include Sedco Square and Downbelow Adventure Centre. Looking to enjoy an event or a game while in town? See what's happening at Likas Stadium or Sabah Indoor Climbing Centre.

What's nearby

  • Warisan Square - 5 min walk
  • Oceanus Waterfront Mall - 6 min walk
  • Centre Point - 6 min walk
  • Imago Shopping Mall - 9 min walk
  • KK Plaza - 11 min walk

Getting around

  • Tanjung Aru Station - 8 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 8 min drive

Restaurants

  • Fish Market Restaurant - 5 min walk
  • Gusto Food & Wine - 6 min walk
  • Mai Yai Thai - 6 min walk
  • Secret Recipe - 6 min walk
  • Koryo-Jeong - 6 min walk

About this property

Promenade Hotel Kota Kinabalu

4-star hotel located in Downtown Kota Kinabalu
Consider a stay at Promenade Hotel Kota Kinabalu and take advantage of an airport shuttle, a grocery/convenience store, and 2 coffee shops/cafes. Treat yourself to a manicure/pedicure or other spa services. Enjoy fusion cuisine and happy hour at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Local cuisine breakfast (surcharge), an elevator, and 2 meeting rooms
  • Free newspapers, concierge services, and smoke-free premises
  • A 24-hour front desk, tour/ticket assistance, and wedding services
  • Guest reviews say good things about the helpful staff, proximity to shopping, and overall condition
Room features
All 446 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free stocked minibars and free WiFi. Guests reviews give good marks for the spacious rooms at the property.
More amenities include:
  • Bathrooms with bidets and free toiletries
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Airport pick-up shuttle (surcharge) from 7:00 AM to 10:00 PM on request

Food and drink

  • Daily local cuisine breakfast available for a fee: MYR 46 for adults and MYR 23 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Dynasty Restaurant
  • Lobby Lounge
  • Promenade Cafe

Things to do

  • Gym
  • Sauna

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 8,396 square feet of conference space
  • Business center

Outdoors

  • On the waterfront

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 100.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: MYR 46 for adults and MYR 23 for children (approximately)
  • Airport shuttle fee: MYR 50 per vehicle
  • Rollaway bed fee: MYR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Safety features at this property include a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

Is Promenade Hotel Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Promenade Hotel Kota Kinabalu?

As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at Promenade Hotel Kota Kinabalu on Jan 31, 2023 start from P 3,830.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Promenade Hotel Kota Kinabalu?

Check-in is from 2 PM - anytime.

What time is check-out at Promenade Hotel Kota Kinabalu?

Check-out is at noon.

Does Promenade Hotel Kota Kinabalu provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs 7 AM–10 PM on request. A fee of MYR 50 per vehicle applies.

Where is Promenade Hotel Kota Kinabalu located?

Located in Downtown Kota Kinabalu, this hotel is within a 10-minute walk of Warisan Square, Plaza Wawasan, and Oceanus Waterfront Mall. Centre Point and Anjung Samudera are also within 10 minutes.

Can I cancel my reservation for free at Promenade Hotel Kota Kinabalu and receive a full refund?

Yes, Promenade Hotel Kota Kinabalu offers free cancellation on select room rates, because flexibility matters! Please refer to Promenade Hotel Kota Kinabalu cancellation policy on our site for more details about any exclusions or requirements.

Reviews

7.8

Good

Rating 10 - Excellent. 138 out of 479 reviews" "
" "10 - Excellent 29%
Rating 8 - Good. 222 out of 479 reviews" "
" "8 - Good 46%
Rating 6 - Okay. 67 out of 479 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 38 out of 479 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 14 out of 479 reviews" "
" "2 - Terrible 3%

7.8/10

Cleanliness

7.8/10

Staff & service

7.7/10

Amenities

7.5/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeswant

Traveled with family
Disliked: Staff & service, property conditions & facilities
Arrived after checkin time but was told rooms werent ready..They had to move us to different floors different from what we booked (connecting). Both rooms fridge not working, one acond was on super cold and cannot be adjusted and one safe was faulty. These were reported on day 1, 2 and 3 but noone came to do anything. Fortunately we had a parking space given so thats a big thanks. On checkin day, the lady who was doing the checkin was not very friendly but fortunately her partner helped us out. Breakfast was good and staff there were very friendly and helpful. Overall I was pretty disappointed as I have stayed there pre Covid and was then impressed but not now.
Stayed 3 nights in Jan 2023

10/10 Excellent

MUHAMMAD AZLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol. Promenade Hotel never disappoint. I have stayed there numerous times.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Very nice stay. Carpets are dated and needs thorough cleaning or replacing. Breakfast was good, but the staff was too eager to clear the tables, even when I had a full plate of food as I went to refill my coffee

4/10 Poor

Yuichiro, Singapore

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot water in bathroom was not available. I had to take a cold shower.

8/10 Good

Komala, Petaling Jaya

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Overall ok

10/10 Excellent

Mohammad Rizdun Bin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2022

10/10 Excellent

Mohammad Rizdun Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good to stay
Stayed 2 nights in Oct 2022

6/10 Okay

otto

Business traveler
Liked: Cleanliness, staff & service, room comfort
Mediocre room confort but great shower
Clearly the room furniture has seen better days. Bed a bit hard, but great shower. Did not get the booked room.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay & great food!
Stayed 1 night in Sep 2022

10/10 Excellent

Arthur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and professional. The restaurants were great. The location was excellent near to a huge shopping mall in the newer part of Kota Kinabalu and close to the seashore.
Stayed 1 night in Sep 2022