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"The staff is simply amazing on all fronts. The Bell staff remembers my damaged knee and brought me big bags of ice 4x a day, the front desk was super and as a Bonus there is an attached Starbucks "

"Clean rooms, nice amenities. Breakfast was good and onsen was perfect place to relax after daily activities. Good location close to station as well."

"Front desk was amazing. We arrived before check in time and left the luggage with them and went out exploring. When it was time to check-in, they had already sent the luggage to our room:) They were also very helpful in explaining about the shuttle bus. Breakfast buffet was the same everyday, and there was an option for a set meal at a Japanese restaurant too. "

"Comfy beds, quiet rooms. The hotel is in a great location, convenient and safe. "

"Had rooms with a park view--which was excellent during the Snow Festival. Rooms were clean and staff was friendly. Would stay here again."

"Room was clean and staff did a great job of refreshing the room daily."

"Staff were courteous and helpful. Room was spacious, luxurious and spotless. Food at breakfast and lounge access were delicious. Spa on the top floor was very good although crowded in the evening. Loved our stay!"

"Great location. Easy checkin and checkout. A nice big public bath in the basement. "

"Fantastic hotel - central location to Sapporo Station, easy access to underground network for food, shopping and bad weather. Staff was attentive, very clean and the onsen is amazing. I would stay here again if visiting Sapporo."