Muroran Hotels

"Modern Westernized Hotel with a fantastic view of Lake Toya and wonderful staff. A 25 minute drive to Rutsusu ski area. Lovely soaking jacuzzi tub with views of the lake. We will definitely stay here again to ski Rutsusu. "

"Staff hospitality and stunning lake Toya view from the room. These are amazing!"

"Big onsen hot spring with 35 pools and tubs, underground indoor swimming pool; succulent buffet with anything you possibly can imagine are available. During my stay, hotel hosted an annual devil festival with traditional dances, rice cake bitting, and onsen water fight competitions between two almost naked young athlete groups - so much fun in Noboribetsu."

"Everything was lovely here. The fresh flower smells all over the resort. The plentiful food options, all top notch. We loved the indoor lap pool and of course the onsens were just spectacular. Thank you so much for and amazing and authentic Japanese experience "

"Everything was great the food, the onsen"

"Nice onsen, friendly staff"

"Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again. "

"Environment is outstanding and front desk staff were very friendly. Well located property with free parking. Offers indoor and outdoor Onsens. Free popsicle sticks, yogurt drink, and Soba at night."

"Do not get me wrong, the staff was super nice and friendly. Only concern was as follows. I arrived just after 2pm and check in is at 3pm, which is fine as I waited in the lobby, my fault I was early. I was the only person there and tried to check in and was asked to wait till 3pm. I waited and other people showed up also getting ready to check in and everyone sat in the lobby. The receptionist called 2 gentlemen to the desk to fill out paperwork and then called two separate parties to complete paperwork, well the check in paper. No one called me to complete this at all, but Receptionist see me sitting there and I was first one in the lobby. At 14:50 the receptionist walked to all the guests and gave them their room key to go up to their rooms. I was a bit amazed by this as I was the first one there and then I walked up to reception and the reception only then gave me the same paperwork she gave the other guest where they asked your details. Not sure why everyone else was helped before me and then even the fact that the receptionist walked around to hand them their keys, while I’m just sitting there. Was not sure if it was because they could all speak Japanese or if its because I’m a foreigner, but I should have been helped first surely. "