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Empress Palace Hotel
4.0 star property

Upscale guesthouse in Surrey

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Empress Palace Hotel

Reception
Garden
Self parking (USD 20 per day)
Down comforters, individually decorated, individually furnished, desk
Down comforters, individually decorated, individually furnished, desk
Reviews
2.0

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Popular LocationHolland Park3 min drive
  • Popular LocationGuilford Town Centre9 min drive
  • Popular LocationHard Rock Casino Vancouver15 min drive
  • AirportVancouver, BC (YDT-Boundary Bay)25 min drive
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Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Down comforters, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Down comforters, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Bathroom

Honeymoon Studio Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down comforters, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Down comforters, individually decorated, individually furnished, desk

Family Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Down comforters, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Down comforters, individually decorated, individually furnished, desk

Grand Room, Balcony, Garden View

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Down comforters, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 8
  • 2 King Beds

View all photos for Economy Room

Down comforters, individually decorated, individually furnished, desk

Economy Room

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Down comforters, individually decorated, individually furnished, desk

Luxury Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Surrey

Located in Surrey, Empress Palace Hotel is in the city center and near the airport. Travelers who have shopping on the agenda can visit Coquitlam Centre and Metropolis at Metrotown. Looking to enjoy an event or a game while in town? See what's going on at Pacific Coliseum, or consider a night out at Taj Park Convention Centre.
Visit our Surrey travel guideOpens in a new window
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What's nearby

  • Holland Park - 3 min drive
  • Guilford Town Centre - 9 min drive
  • Hard Rock Casino Vancouver - 15 min drive
  • Coquitlam Centre - 20 min drive
  • Metropolis at Metrotown - 20 min drive

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • The Samosa House - 14 min walk
  • McDonald's - 11 min walk
  • Donegal's Irish House - 3 min drive
  • Kerala Kitchen - 3 min drive
  • Tim Hortons - 2 min drive

About this property

Empress Palace Hotel

Upscale guesthouse in the city center
A terrace, a garden, and a playground are just a few of the amenities provided at Empress Palace Hotel. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), smoke-free premises, and outdoor furniture
  • Wedding services and a TV in the lobby
Room features
All guestrooms are individually furnished, and offer comforts such as heated floors and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
Other conveniences in all rooms include:
  • Bidets and soap
  • Private yards, wardrobes/closets, and heated floors

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, uncovered self parking on site (USD 20 per day)
  • Limited onsite parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 20 per accommodation, per stay
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Rollaway bed fee: USD 50.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is Empress Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 100 per day and a fee of USD 29 per pet, per day. A cleaning fee of USD 20 also applies. Service animals are exempt from fees.

How much is parking at Empress Palace Hotel?

Self parking is available for USD 20 per day. Limited spots are available.

What time is check-in at Empress Palace Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of USD 49.00 (subject to availability). Late check-in is available from 11:30 PM– 2:30 AM for a fee of USD 29.

What time is check-out at Empress Palace Hotel?

Check-out is at 11:00 AM.

Where is Empress Palace Hotel located?

Located in the heart of Surrey, this guesthouse is within 2 mi (3 km) of Taj Park Convention Centre, Holland Park, and Central City Shopping Centre. Bear Creek Park and Surrey Arts Centre are also within 3 mi (5 km).

Empress Palace Hotel Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

4.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms, no furniture just a bed. No tv and a shared kitchen that didnt have running water. We were one of two rooms that were the only ones being used and when our ride was late showing up we were locked out,in the cold and could not use the common areas which are generally left open. We were repeatedly asked to pay extra or pay a depisit for a variety of things and when the deposit was returned we were tood that theres a $5 service fee that was deducted. Bed frame wss falling apart and very uncomfortable. Freqyently told that other guests are complqining about rediculous things like the smell of our food cooking and even that they could smell our dog. Funny sincethere werent any othr guests nevermind any that were close to our room. Best rhing avout this place ws rhe resident parrot who took a likinh ro me amd
Stayed 5 nights in Feb 2024