2/10 Terrible
Johanna
Aug 9, 2023
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Where do i start?!! I was on a girls trip with 4 other girls. We had planned this trip several months in advance & were super excited about it. The route to the property was super sketchy with all the development going on. No one knew where to direct us to this hotel. Upon arrival, the doors were locked. There was no front desk only janitors who were able to help some. They mentioned to get room access I should have been sent an email with instructions; I never received that. We were told that our reservation was lost. After reaching Antoinette “the owner” she drove down to the property to provide help. She got in contact with the property mgt company who stated they would call me. They texted me and mentioned they were trying to see what happened with my reservation and look for availability. I wanted to speak to someone and not text. I deserved a call at the very least! I called property mgt and she refused to pick up the line. After demanding for a call back, property mgt text me they didn’t allow “calls from foreigners”. I was livid that this property mgt nor the owner were not trying to accommodate my party. While this was going on, the girls in my party we’re on the phone with Expedia looking for a new hotel. We also had a sunset cruise we had to reschedule for a later date. Although, this whole ordeal was Expedias fault the mgt of Tanik did absolutely nothing to help us. The owner and property mgt do not care for the guests. We will NEVER book here again!
Johanna
Stayed 3 nights in Aug 2023