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Kuukum Tulum Hotel

4.5 star property
Luxury Tulum hotel in Zama with free parking
VIP Access

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Exterior detail
Premium bedding, down comforters, in-room safe, blackout drapes
Private pool
Shower, designer toiletries, hair dryer, soap
Reviews
7.6

Good

Popular amenities

  • Pool
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Aldea Zama, Tulum, QROO, 77780
  • Popular LocationTulum National Park19 min walk
  • Popular LocationTulum Mayan Ruins10 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso17 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

Highlights

Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Down duvet
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

Highlights

Yard
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down comforters, in-room safe, blackout drapes

Exclusive Room, 1 Bedroom

Highlights

Yard
Air conditioning
Refrigerator
LED TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Superior Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

Highlights

Private pool
Air conditioning
Refrigerator
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down comforters, in-room safe, blackout drapes

Deluxe Apartment

Highlights

Yard
Private pool
Air conditioning
Kitchen
Refrigerator
LED TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

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P6,092 total
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About the neighborhood

Tulum

Kuukum Tulum Hotel is located in Zama, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 19 min walk
  • Las Palmas Public Beach - 8 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • Mercado Tulum - 4 min drive
  • Rossina Cafe - 5 min walk
  • Las BBQ Tulum - 17 min walk
  • Coati Café Tulum - 17 min walk
  • Matcha Mama - 4 min walk

About this property

Kuukum Tulum Hotel

Luxury hotel near Tulum Mayan Ruins
Kuukum Tulum Hotel provides a terrace and more. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Smoke-free premises and a 24-hour front desk
Room features
All guestrooms at Kuukum Tulum Hotel boast comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Designer toiletries, showers, and hair dryers
  • 55-inch LED TVs with Netflix, streaming services, and digital channels
  • Refrigerators, kitchen islands, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 55-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Kitchen island
  • Refrigerator

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Does Kuukum Tulum Hotel have a pool?

Yes, this property has an outdoor pool.

Is Kuukum Tulum Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kuukum Tulum Hotel?

Self parking is free at this property.

What time is check-in at Kuukum Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kuukum Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee.

Where is Kuukum Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mi (2 km) of Dos Aguas Park and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 mi (5 km).

Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 79 reviews" "
Rating 8 - Good. 12 out of 79 reviews" "
Rating 6 - Okay. 8 out of 79 reviews" "
Rating 4 - Poor. 5 out of 79 reviews" "
Rating 2 - Terrible. 13 out of 79 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tanya

Stayed 2 nights in Apr 2024

6/10 Okay

Takima

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024

8/10 Good

Laarni

Traveled with family
Liked: Staff & service
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Stayed 7 nights in Mar 2024

10/10 Excellent

Ivon

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area to enjoy and relax.
Stayed 2 nights in Dec 2023

8/10 Good

Tamarra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Stayed 4 nights in Jan 2024

2/10 Terrible

Danilo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Stayed 1 night in Jan 2024

4/10 Poor

Agnieszka

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Stayed 8 nights in Dec 2023

10/10 Excellent

Mathieu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Stayed 1 night in Sep 2023

6/10 Okay

nelson

Stayed 1 night in Aug 2023