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Downtown Tulum Hotel

4.0 star property
Hotel with 2 outdoor swimming pools, near Tulum National Park

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Photo gallery for Downtown Tulum Hotel

Terrace/patio
Front of property
Relax in a spacious room with a large bed, bedside tables, and a mirror.
Enjoy dining under a shaded bamboo ceiling amidst lush greenery and palm trees.
Relax in the spacious atrium with a high ceiling, ornate door, and comfortable seating areas.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Breakfast available
  • Spa
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Double Room

Relax in a serene space with a single bed, bedside table, and air conditioning unit.

Comfort Double Room

Highlights

Air conditioning
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Champagne service
Minibar
In-room safe
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard Room

Highlights

Air conditioning
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Champagne service
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Comfort Room

Two single beds with white bedding and multiple pillows are arranged in a symmetrical layout.

Comfort Room

Highlights

Air conditioning
Sofa bed - double
Down duvet
Separate bedroom
Premium bedding
Private bathroom
Champagne service
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Relax in comfort with a large bed, a bedside table, and a mirror in this serene space.

Deluxe Double Room

Highlights

Air conditioning
Premium bedding
Down duvet
Separate bedroom
Private bathroom
Champagne service
Minibar
In-room safe
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
CENTRO, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 4.3 km
  • Gran Cenote - 5 min drive - 5.0 km
  • Tulum Mayan Ruins - 7 min drive - 4.2 km
  • Las Palmas Public Beach - 7 min drive - 5.7 km
  • Playa Paraiso - 9 min drive - 6.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk
  • ‪Acqua e Farina - ‬1 min walk
  • ‪Negro Huitlacoxe - ‬3 min walk
  • ‪DelCielo - ‬1 min walk

About this property

Downtown Tulum Hotel

Upscale hotel near Tulum Mayan Ruins
2 poolside bars, a rooftop terrace, and a coffee shop/cafe are just a few of the amenities provided at Downtown Tulum Hotel. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and a bar.
Other perks at this hotel include:
  • 2 outdoor pools
  • Continental breakfast (surcharge), bike rentals, and a ferry terminal shuttle
  • Coworking spaces, beach towels, and luggage storage
  • Smoke-free premises, a nature reserve, and outdoor furniture
Room features
All guestrooms at Downtown Tulum Hotel boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and shampoo

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Elevator (67 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 435 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

Does Downtown Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–10:00 PM.

Is Downtown Tulum Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 435 per pet, per night.

How much is parking at Downtown Tulum Hotel?

Downtown Tulum Hotel doesn't offer parking.

What time is check-in at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Downtown Tulum Hotel?

Check-out is at noon.

Where is Downtown Tulum Hotel located?

Located in Tulum City Center, this hotel is 0.4 mi (0.6 km) from Dos Aguas Park and 2.1 mi (3.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mi (2 km).

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Downtown Tulum Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025

8/10 Good

RENE JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025

10/10 Excellent

SU LIN MIGDAL ET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Diego

Stayed 3 nights in Jan 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025