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4.4 / 5Excellent
840 reviews


  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant


What's nearby

  • Popular Location
    Sandakan Harbour Mall
    2 min walk
  • Popular Location
    Sandakan Heritage Trail
    3 min walk
  • Popular Location
    Lankayan island
    4 min walk
  • Airport
    Sandakan (SDK)
    14 min drive

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Book online or call:

1 800 1 114 2468
  • Deluxe Room, 1 King Bed, View (Sunrise View)

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Deluxe Room, 2 Queen Beds

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed, View (Sunset View)

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Deluxe Room, 2 Queen Beds, View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Premium Room, 1 King Bed, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Premium Room, 2 Queen Beds, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Junior Suite, 1 Bedroom, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Premium Suite, 1 Bedroom, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Suite, 1 Bedroom (Ambassador Suite)

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Presidential Suite, 2 Bedrooms

    Room Amenities

    • Sleeps 3
    More details

About this area


Located in Sandakan, Four Points by Sheraton Sandakan is in the city centre and on the waterfront. Saint Michael's and All Angels Church and Agnes Keith House are local landmarks, and the area's natural beauty can be seen at Bukit Buli Sim Sim and Sandakan Rainforest Park. Our guests appreciate the hotel's central location.

Visit our Sandakan travel guide
Popular Location

What's nearby

  • Sandakan Harbour Mall - 2 min walk
  • Sandakan Heritage Trail - 3 min walk
  • Lankayan island - 4 min walk
  • Agnes Keith House - 15 min walk
  • Japanese Cemetery - 20 min walk

Getting around

  • Sandakan (SDK) - 14 min drive


  • Where to eat
  • The Eatery – Poolside restaurant offering local and international cuisine. Serves breakfast, lunch and dinner. Reservations required. Kids' menu available.
  • Wrapped Cafe – Ocean-view delicatessen.
  • The Lobby Lounge – Ocean-view café with a bar.
  • The Best Brew – Ocean-view restaurant with a bar.

About this property

Four Points by Sheraton Sandakan

Central hotel connected to a shopping centre in Sandakan with 2 restaurants
This hotel features 2 restaurants, an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 299 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find 24-hour room service, fridges and minibars.
Four Points by Sheraton Sandakan offers 299 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Property amenities


Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Self parking: MYR 3 per day
24-hour return airport shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: MYR 54 per person
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
Concerts/live shows
Evening entertainment
Outdoor pool

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli


Banquet hall
Free newspapers in reception
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken


Business services

Business centre
Computer station
Meeting rooms
Conference centre (180 square feet of space)




If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant


Designated smoking areas (fines apply)

Room amenities


Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)


Free toiletries


32-inch LCD TV
satellite channels

Food and drink

Coffee/tea maker
Free bottled water


Access via exterior corridors
Connecting rooms available
Free newspapers
Iron/ironing board
Laptop-compatible safe



Check-in time starts at 2 PM
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability

Special check-in instructions

  • 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
  • Guests are required to present a passport or identification card during check-in for registration purposes. Contact information can be found on the reservation confirmation received after booking.


  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cots (infant beds)!

Property payment types

American Express

Important information


This property requires a mandatory tourism tax of MYR 10 per room, per night to be paid at check-out for all foreign guests. This tax is not applicable for Malaysian and permanent residents residing in Malaysia. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 54 per person (approximately)
  • Airport shuttle fee: MYR 27 per person (one way)
  • Self-parking fee: MYR 3 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Four Points Sheraton Sandakan Hotel
  • Four Points Sheraton Sandakan
  • Four Points By Sheraton Sandakan Sabah, Malaysia
  • Four Points by Sheraton Sandakan Hotel
  • Four Points by Sheraton Sandakan Sandakan
  • Four Points by Sheraton Sandakan Hotel Sandakan


5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Staff & service
  • Disliked: Cleanliness, amenities

Stayed 3 nights in Feb 2020

4/5 Good

  • Liked: Staff & service, property conditions & facilities
  • Disliked: Cleanliness

The toilet wasn't cleaned properly. There were no toothbrush and bathrobe which I had to call to request and waited quite awhile. The TV wasn't working.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Love the view and room was nice but it smelled a bit.

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service

Nice enough room with a great view of the harbour although the property overall is clearly dated and in great need of a major makeover. The combination tub/shower is absolutely dangerous requiring a ridiculously high step in or out and with a very slippery curved tub bottom to stand on. The shower head mechanism is very difficult to activate and clearly an afterthought during some past partial renovation. This should be torn completely out and replaced with a modern level access shower stall. A complete absence of hand towels and face clothes in the bathroom is another big negative. The Eatery restaurant provides a good breakfast buffet and an assortment of adequate but uninspired a la carte offering for other meals.

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

i have a wonderful stay at the hotel.unfortunately the pool wasnt ready during my stay on 11&12th january but they upgrade my room.the location was great.food just around the corner.

Stayed 1 night in Jan 2020

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