Does Pelican Eyes Resort and Spa have a pool?

Yes, this property has 3 outdoor pools.

Is Pelican Eyes Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pelican Eyes Resort and Spa?

Self parking is free at this property.

What time is check-in at Pelican Eyes Resort and Spa?

Check-in start time: 3 PM; Check-in end time: 9 PM.

Does Pelican Eyes Resort and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NIO 1200 per person applies.

Where is Pelican Eyes Resort and Spa located?

Located in the heart of San Juan del Sur, this spa hotel is within a 10-minute walk of Church of Saint John the Baptist and San Juan del Sur Beach. Petroglyph and Old Lighthouse Trail are also within 15 minutes.

Reviews, Deals & Photos 2025

10/10 Excellent

CR, USA

Apr 16, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel overlooking San Juan Del Sur. Great facilities, friendly staff. Good breakfast. Thanks for the room upgrade!

Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Apr 15, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gem Of a place but needs some better management

Wonderful location and foundation. Better management is needed to give a better overall experience. We stayed at one of the highest condos and were given an overview during check in about the pool and bar to enjoy it during stay. Unfortunately we found later that bar is only open for weekends. Very disappointed because we were struggling to get vegan and allergy friendly food there and had hoped bar menu might accommodate. Had sent a note ahead about our food restrictions but received no response. Luckily in San Juan del sur there are food places accommodating. Felt bad for the drivers since there’s few of them to ask to drive us to top rather than taking stairs since I had a broken toe. They really need more drivers - or clearer understanding of expectations Couldn’t use room upstairs to sleep since air conditioning didn’t work

Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveler

Apr 9, 2018

Disliked: Staff & service, property conditions & facilities, room comfort

Beautiful Views... that’s about it.

We had a room that we need to get a ride up to in a truck, and Had to walk down a thousand steps to get down. The bar by our room was closed, no room service, so up and down. The beds not comfortable at all, and old dusty towels. Staff could care less that we were even there. the food was so-so, cocktails took about 30 minutes to get. I would not stay here again.

Stayed 4 nights in Mar 2018

2/10 Terrible

Verified traveler

Mar 30, 2018

Liked: Cleanliness

Disliked: Staff & service

Although the hotel is beautiful I would not recommend this to anyone. The hotel staff at the front desk were rude every single day. They should consider changing the people that they have working at the front desk. Since the moment we got there they were very unfriendly and made us feel unwelcome. The fact that the hotel is located at the to of the mountain is ok, we just had to depend on shuttles to get to the bottom part in order to get into town. The shuttle service ends at 10pm. We did not know that. We tried leaving past 10:20 pm and when I called the front desk they said “shuttle service ended at 10 pm.” I asked if they could call a cab for us and they said “we don’t have a number for a cab.” After this I expressed how unhappy I was because the gentleman was not willing to help us. He immediately called us a cab. This made me feel trapped as if I had a to follow a curfew. Besides that the hotel room did not have a blow dryer or iron. You have to call front desk to pick it up. That’s another shuttle drive to the front desk. The Shuttle drivers and maids are nice. The front desk people and the service at the restaurant are horrible. The place as beautiful as it is, well it’s just inconvenient. I will not reccoment to anyone and I won’t come back to this resort.

Stayed 6 nights in Mar 2018

8/10 Good

Stephen

Mar 23, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful views. Great location.

Short walk to beach and restaurants. Luggage delivery to rooms needs improvement as room access is too steep to permit self-carry or bellman style checkin. Delivery by back road via cheap is too slow.

Stayed 2 nights in Mar 2018

10/10 Excellent

Jorge L

Mar 10, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

8/10 Good

Kenneth

Jan 22, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room, good service and nice location.

We spent two nights at the Pelican Eye's Hotel, and were overall quite happy with our stay. The staff is friendly and speaks a reasonably amount of English, if you are not comfortable with Spanish. The location is great with a good view of the ocean - we even had the view from our bed (which was comfortable). Included breakfast is a bit above average and there are different options to choose from. However, all these niceties don't come for free; expect to pay more than double for drinks, beers (2.5 USD wo tax and tips) etc relative to other places. Also there are quite a lot of stairs to traverse if you want to get around by food - they do, however, provide free transport around the hotel grounds. They also offer shuttle services to surrounding beaches for 10 USD.

Stayed 2 nights in Jan 2018

8/10 Good

christian

Nov 21, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dejligt resort med god beliggenhed

3 overnatninger, med rigtig god service. Vi havde bestilt et standard værelse, og desværre var air condition enheden utroligt støjende. Hotellet sendte en medarbejder første aften, men han kunne desværre ikke gøre noget ved enheden. Næste dag talte jeg med receptionen, og de sendte en ny medarbejder op for at undersøge enheden, og samtidig tilbød de at flytte os til et andet værelse. De opgraderede os til den tilstødende villa. Utroligt flinkt og service minded personale, og god håndtering af problemet. Morgenmaden var inkluderet, men man kan ikke vælge alt på deres menu. Der står i velkomst brevet fra receptionen at man kan opgradere sin morgenmad ved at betale pris forskellen, men det kunne vi altså ikke. Om det var en fejl fra personalet, eller en fejl i velkomst brevet er uvist. Under alle omstændigheder så var morgen maden rigtig god, og kaffen ligeså !

Stayed 3 nights in Nov 2017

10/10 Excellent

Aaron, Vancouver, BC

Nov 21, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip of a lifetime

Such an amazing hotel - super clean, amazing facilities. But most importantly was how great the staff were. Krystal (sorry for not knowing the spelling of your name) - saved my butt; I left my bag at reception and was on the way to the airport - she called the taxi driver, and had staff hand deliver to me when we went back for it. Mucho gracias! You won’t be disappointed

Stayed 2 nights in Nov 2017

6/10 Okay

Brittany, TX

Nov 14, 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Mixed Review

The hotel was quiet, the rooms were clean and comfortable and the staff were friendly. The water faucet in our shower broke and our AC didnt work so they gave us a very nice updrade. The shower in the upgraded room didnt work either. They didnt fix it. There is nothing going on. tThey didn't even play music and there was not a single person in sight. The second issue is the stairs. There were 288 stairs to walk up to get to our room! Yes, 288, and we weren't even at the top of the resort. There is a driver to drive you there if you want to tip him each time, but we were back and forth from our room and town alot and that would have been super expensive. The transportation to any local attraction is 10 times more expensive than any shuttle service in town, AVOID HOTEL PROVIDED TRANSPORT. Unless your pockets are super deep just don't do it. I consider the price of their transport to be the definition of price gouging. Our last night we decided to have dinner at the resort, (their food is SUPER expensive). My husband ordered filet mignon, which came out as folded over flank steak to make it look thicker. My lobster was way overcooked and the person working at the bar had to walk to the main bar (which is far) to get our food. Needless to say it was cold by the time we got it but we felt so bad for the guy that had to go pick it up down those stairs that we didn't complain. There are better places in town for much less money and you will probably be happier with one of those.

Stayed 6 nights in Nov 2017

8/10 Good

Ricky

Oct 18, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but Older.

In this area this place was a great place. Safety and accommodating was the strong points. This place is getting old and needs some upgrading and repairs. It is very nicely done, just older. Loved the bathrooms!

Stayed 1 night in Oct 2017

10/10 Excellent

Mick, Tegucigalpa

Oct 9, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel a beautyfull beach

The hotel es beautyfull, very near the beach but also very quiet and secluded, the view is amazing, the pools are so beautyfull, everything is high level I higly recommended, Oh and is also in a marvelous beach

Stayed 1 night in Oct 2017

10/10 Excellent

Arturo, Costa Rica

Sep 17, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place

Family hotel well located and good rooms. The restaurant's food is average and its price is expensive for the quality it offers. In food you must go to another place.

Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Sep 16, 2017

Liked: Cleanliness, property conditions & facilities

Nice hotel but under staffed.

Well appointed hotel situated few minutes from SJS. Spacious room. Under staffed and lacked attention to detail. Need to improve bedding experienced. Not enough pool towels.

Stayed 1 night in Sep 2017

10/10 Excellent

Monica, San Francisco, CA

Aug 12, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and location.

The hotel is great. Set upon a hill on the outskirts of town but very easy to get to the central part of town (as it's a small town). The views are amazing and the hotel staff is wonderful. The food and drinks are good and the room was clean and comfortable. We would definitely come back and stay here again.

Stayed 10 nights in Jul 2017

6/10 Okay

kenny, Hong Kong

Jul 9, 2017

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Beautiful view of San Juan de sur beach

Disappointed by having no TV , terrible shower water meaning shower doesn't work normally. Inconvenient running up and down the room for dining . But still recommend friends to stay during vocation .

Stayed 2 nights in Jul 2017

4/10 Poor

GC, Seattle, WA

May 1, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Staff not prepared to handle situations

I arrive around 6:00 pm, and in the reception there was a lady complaining that her cabin did not have A/C, I thought that was an isolated event, but it was not. My cabin did not A/C as well, and I had to wait almost like 2 hours until they told me they were going to give me another cabin, I do not understand why they had to wait almost 2 hours to decide that they were going to give me another cabin. Breakfast was a hold other dilemma, they ran out of food, and the lines were absurd.

8/10 Good

Pierre

Feb 24, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our entire trip to Nicaragua was wonderful. We stayed at Pelican Eyes for 1 week, in a regular room. It was spacious, clean and comfortable. It afforded stunning views of the harbor and the town below. The food in the restaurant was very good, and reasonable priced by North American standards. The staff was friendly, and always ready to be helpful. Most had difficulty in speaking English, but between their limited capabilities and ours in Spanish, and with gestures, communications were good. Word of caution: there are no elevators, and the hotel is built in a mountain side. We had the second room from the reception area, and we had to climb 50 steps to our room. There were 240 steps to the uppermost rooms. Those steps are not adequately lit at night, so some caution should be exercised. The hotel is conveniently located, within walking distance of most anything in San Juan del Sur. We would return to this hotel if we were to come back to San Juan. Photos are view from our room, both daytime and sunset.

10/10 Excellent

Verified traveler

Feb 3, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay and rest. Very close to town, but yet very private. We will b back again.

10/10 Excellent

José, San Salvador

Jan 24, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in San Juan del Sur

Let's start by saying this: it's expensive and it's worth it. This is by far the very best hotel in San Juan del Sur (I've stayed at/visited almost all of them). The facilities are amazing. They have rooms and villas that are absolutely honeymoon material. They have three great pools and 2 restaurants (They let you drink in the pool, which I believe is absolutely amazing). The whole experience was great, only down side is that since it's SO BIG, you need a shuttle to get around, and if you go to the town (Where the bars are), they charge you $5 per trip. On the bright side, they also offer a shuttle that goes down to the town and then back to the resort every hour from 2:00 PM to 9:00 PM. So if you like to party hard all night, you'll have to get a taxi to get you back to the resort, otherwise you won't make it. Food at the restaurants was great, the staff was kind and the villa I stayed in was marvelous, try to get the Casa Sosiego if you can, if you don't like it, I dare you to send me a reply. You will love it here. Perfect for couples.

8/10 Good

Verified traveler

Jan 23, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Stay was great although there was a wedding the same weekend and pool and restaurant was closed in phase 2 (where I was staying) so you had to get them to come get you to bring you back to phase 1 on the other side of the property. This was a slow process sometimes. I wish that they had put me in phase 1 after knowing about the wedding. Also, the towels looked a bit weathered.

8/10 Good

Lynne

Jan 14, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view of San Juan del Sur

The location was fantastic and the view was wonderful. However, I had booked two rooms requesting that they be close to each other but they were at opposite ends of the complex. One was a standard style hotel room and the other was a beautiful condo style accommodation. Room #1 had issues with bugs. There was a cockroach under the covers and the bathroom was full of ants. Maintenance came and sprayed, but it was still pretty awful. Room #2 was fine. Online and when we checked in we were told we would receive a complementary breakfast so we went to it and then they told us because we booked through Hotels.com that we didn't qualify and tried to charge us. They did the right thing by us and waved the bill because the knew they told us upon check in that it was included. The rooms are quite spread out and a shuttle was needed to get anywhere. They were very prompt in picking us up anytime we wanted go go anywhere. Overall it was a nice place to stay.

10/10 Excellent

CLAUDIO

Jan 9, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gigi, Managua

Dec 20, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!

Great spa services! I enjoyed the room as well. Everyone was nice and helpful. Food was good. I would go again and spend more time.

2/10 Terrible

Kerry , US

Nov 30, 2016

Disliked: Staff & service, property conditions & facilities, room comfort

Comepletely disatisfied

No wifi for 2 days,telephone broken first day also.Hotel charges 10.00 for drinking water which is a plastic bucket and spigot with no lid!!! Booked king bed while standing at reception.Then was told not available.Saw maybe 10 guests, hotel was not even remotely fully booked? Why no king room available? Ocean view room was peek a boo thru the trees.Took 20 minutes to obtain 2 towels while at pool.We were the only 2 guests at the pool.Why so long of a wait? Had to ask 6 times for water at breakfast before receiving.Which included 2 trips to to the counter myself to ask.I could go on and on about how completely disappointed I am in this 1 star hotel which charges 4 star prices !!! I do not write reviews but was compelled by the lack of service and utter disregard by some of the staff.Would NEVER recommend this hotel !!!!!!! Save your money and stay anywhere else !

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Pelican Eyes Resort and Spa

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Pelican Eyes Resort and Spa Reviews

Reviews

Very Good

8.6/10

8.6/10

8.2/10

Reviews

10/10 Excellent

CR, USA

Beautiful hotel

CR

8/10 Good

Verified traveler

gem Of a place but needs some better management

Verified traveler

6/10 Okay

Verified traveler

Beautiful Views... that’s about it.

Verified traveler

2/10 Terrible

Verified traveler

Verified traveler

8/10 Good