Beautiful hotel, but disappointing room experience and location
The hotel itself is stunning — beautiful design, well-maintained amenities, and a great atmosphere around the pool. We especially enjoyed the hotel dining and the overall aesthetic.
Unfortunately, our room had visible mold when we arrived. When we asked for an upgrade, we were instead moved to essentially the same room on a lower floor, which felt more like a downgrade. Coming from the U.S., where hospitality standards are very focused on client satisfaction in situations like this, I was surprised by the lack of accommodation.
The surrounding area was also a letdown — lots of drunk tourists, trash in the streets, and an overall “party” vibe that didn’t match the elegance of the hotel itself.
If you’re booking here, I’d recommend being prepared for the neighborhood and double-checking your room quality on arrival.