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JEN Manila by Shangri-La

Photo gallery for JEN Manila by Shangri-La

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, individually furnished, desk, laptop workspace

Overview of JEN Manila by Shangri-La

JEN Manila by Shangri-La

4.0 star property

4.2/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
3001 Roxas Boulevard, Pasay, Manila, 1305

Explore the area

  • Popular LocationManila Bay7 min walk
  • Popular LocationPhilippine International Convention Center14 min walk
  • Popular LocationManila Film Center19 min walk
  • AirportManila (MNL-Ninoy Aquino Intl.)24 min drive

Choose dates to view prices

About this area


JEN Manila by Shangri-La is located in Malate, a neighborhood in Pasay, and is in the entertainment district and near the airport. Cultural Center of the Philippines and National Museum of the Philippines are cultural highlights, and travelers looking to shop may want to visit SM Mall of Asia. Manila Ocean Park and Manila Zoo are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Cultural Center of the Philippines - 4 min walk
  • Central Bank of the Philippines - 6 min walk
  • Manila Bay - 7 min walk
  • Philippine International Convention Center - 14 min walk
  • Manila Film Center - 19 min walk

Getting around

  • Manila Paco Station - 2 min drive
  • Vito Cruz LRT Station - 13 min walk
  • Ninoy Aquino Intl. Airport (MNL) - 24 min drive

About this property

JEN Manila by Shangri-La

Suburban Pasay hotel in Malate, walk to Manila Bay
This hotel features 2 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 308 individually furnished rooms provide free WiFi, free wired Internet, and room service. For a bit of entertainment, TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
JEN Manila by Shangri-La offers 308 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Pasay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: PHP 800 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli


  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • Filipino
  • Malay

Business services

  • Conference center
  • Coworking space
  • Meeting rooms - 5


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site


  • Designated smoking areas

Restaurants on site

  • Latitude
  • Kitsho

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)


  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels


  • Cable channels
  • TV

Food and drink

  • Electric kettle
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 2 PM - anytime
Minimum check-in age - 21


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PHP 1228.50 per day
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 800 per person (approximately)
  • Airport shuttle fee: PHP 900 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: PHP 1228.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 9:00 PM
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Hotel Traders Manila
Manila Traders
Manila Traders Hotel
Traders Hotel
Traders Hotel Manila
Traders Hotel Manila Pasay
Traders Manila
Traders Manila Hotel
Traders Manila Pasay
Traders Hotel Pasay
Traders Hotel, Manila Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel Pasay
Hotel Jen Manila Formerly Traders Hotel
Jen Manila Formerly Traders Pasay
Jen Manila Formerly Traders
Hotel Jen Manila Pasay
Jen Manila Pasay
Jen Manila
Hotel Jen Manila Shangri-La Pasay
Jen Manila Shangri-La Pasay
Hotel Jen Manila by Shangri-La Pasay
Jen Manila Shangri-La
Hotel Hotel Jen Manila by Shangri-La Pasay
Pasay Hotel Jen Manila by Shangri-La Hotel
Traders Hotel Manila
Hotel Jen Manila Formerly Traders Hotel
Hotel Jen Manila Shangri-La
Hotel Hotel Jen Manila by Shangri-La
Hotel Jen Manila
Jen Manila Shangri La Pasay
JEN Manila by Shangri-La Hotel
JEN Manila by Shangri-La Pasay
Hotel Jen Manila by Shangri La
JEN Manila by Shangri-La Hotel Pasay

Frequently asked questions

Overall score and ratings


Very Good

Rating 5 - Excellent. 441 out of 998 reviews
5 - Excellent 44%
Rating 4 - Good. 390 out of 998 reviews
4 - Good 39%
Rating 3 - Okay. 110 out of 998 reviews
3 - Okay 11%
Rating 2 - Poor. 40 out of 998 reviews
2 - Poor 4%
Rating 1 - Terrible. 17 out of 998 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ambience. Got a Balcony room, but it was only a Huge ass window, thought I could’ve stand outside on the balcony though.
Stayed 2 nights in Nov 2020

2/5 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
the staffs are nice and friendly,the toiletries are nice. but the facilities ate very bad. broken elevators and i got even locked out on my own room when i get out for a smoke,my key card didn’t worked and even they’re master key card didn’t worked so they had to force open the door. and i don’t recommend their shuttle service pick up to the airport because they made me wait for almost an hour and i had to call them for how many times. very frustrating!
Stayed 1 night in Oct 2020

2/5 Poor

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
I arrived early in Manila, so I went early to the hotel. I ask the staff if I can check in early but he said that the check in time is not until 12noon, I don’t want to wait in the lobby for 4 hours so I offered to pay so that I can rest. I was hoping that he would give me a discount since I reserved a Club Room for two nights already, but he still charge me the full price which is more than 5thousand pesos for 4 hours. On the next day I let the housekeeper clean my room and I told him that I use the hand towel for wiping my cut but he said that he will report it to the front desk and I have to pay for the damage because there is a blood stain. Common I’m just being honest Of my rudeness but I can soak the towel in the water and the bloodstain Will go away, instead They let me pay 65 pesos. But I learn my lesson never check in early and never use the towel to wipe blood. Overall experience is fine, for 3 days I never have a chance to use the swimming pool because of the volcano eruption. But 5 stars to the guards outside they are really friendly and attentive for my 3days stay.
Stayed 3 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very responsive and helpful they reply quickly for my concerns
Stayed 3 nights in Aug 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrived late in the hotel and to have that dripping water from the ceiling didn't help us to get the rest that we wanted. Given that they didn't even offer us a different room, they even let us wait until their maintenance fix it. When it comes to cleanliness, you can see some stain in the wall and other stuff. Service is fine. But this is not the type of hotel you wanted to go back to.
Stayed 1 night in Mar 2020