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Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, individually furnished, desk, laptop workspace

Guest reviews

4.2 out of 5 Very Good
999 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationCultural Center of the Philippines4 min walk
Popular LocationManila Yacht Club6 min walk
Popular LocationStar City20 min walk
AirportManila (MNL-Ninoy Aquino Intl.)28 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Bay View

    4.6/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Bay View
  • Deluxe Room, 2 Single Beds, Bay View

    4.3/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Single Beds, Bay View
  • Deluxe Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    4.2/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Single Beds
  • Club Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsClub Room, 1 King Bed
  • Club Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 2 Twin Beds
    More detailsClub Room, 2 Single Beds
  • Executive Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 72 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed

About this area

Pasay

In the entertainment district, JEN Manila by Shangri-La is in Pasay's Malate neighbourhood, an area with good airport proximity. Cultural Center of the Philippines and National Museum of the Philippines are cultural highlights, and travellers looking to shop may want to visit SM Mall of Asia. Looking to enjoy an event or a game? See what's going on at Cuneta Astrodome or Mall of Asia Arena. Spend some time exploring the area's activities, including outlet shopping.

Visit our Pasay travel guide
Map
Popular Location

What's nearby

  • Cultural Center of the Philippines - 4 min walk
  • Manila Yacht Club - 6 min walk
  • Philippine International Convention Center - 11 min walk
  • Star City - 20 min walk
  • U.S. Embassy - 11 min drive

Getting around

  • Manila Paco Station - 2 min drive
  • Vito Cruz LRT Station - 12 min walk
  • Manila (MNL-Ninoy Aquino Intl.) - 28 min drive

Restaurants

  • Where to eat
  • Latitude – Restaurant offering Asian cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Kitsho – Restaurant with a bar offering Japanese cuisine. Serves lunch and dinner daily.
  • Coffee.com – Serves light fare daily.

About this property

JEN Manila by Shangri-La

Suburban Pasay hotel in Malate, walk to Manila Bay
This smoke-free hotel features 2 restaurants, an outdoor pool and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 308 individually furnished rooms provide free WiFi, free wired Internet and 24-hour room service. Conveniences include fridges and electric kettles, and guests will appreciate thoughtful touches such as bathrobes and slippers.
JEN Manila by Shangri-La offers 308 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking
  • Free nearby parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: PHP 750 for adults and PHP 375 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Filipino
  • Japanese
  • Malay

Business services

  • 5 meeting rooms
  • Computer station
  • Coworking space
  • Conference centre

Spa

  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage - Thai

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Handrails in stairwells
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PHP 1535.63 per day.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PHP 750 for adults and PHP 375 for children (approximately)
  • Airport shuttle fee: PHP 979.00 per vehicle (one-way)
  • Rollaway bed fee: PHP 1535.63 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transport to and from this property

Frequently asked questions

Can I cancel my reservation for free at JEN Manila by Shangri-La and receive a full refund?
Yes, JEN Manila by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Manila by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Manila by Shangri-La?
As of Aug 13, 2020, prices found for a 1-night stay for 2 adults at JEN Manila by Shangri-La on Sep 4, 2020 start from P2,880, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Manila by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Manila by Shangri-La?
Valet parking is free at this property; nearby parking is also free.
What time is check-in at this hotel?
Check-in is from 2 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of PHP 979.00 per vehicle, one-way, applies.
Where is this property located?
Located in Malate, this hotel is within a 10-minute walk of Cultural Center of the Philippines and Manila Yacht Club. Philippine International Convention Center and Rizal Park are also within 2 mi (3 km). Vito Cruz LRT Station is 12 minutes by foot and Gil Puyat LRT Station is 19 minutes.

Guest reviews

Overall score and ratings for JEN Manila by Shangri-La

4.2
Very Good
999 reviews
5 - Excellent
441
4 - Good
393
3 - Okay
110
2 - Mediocre
38
1 - Poor
17
4.2
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.0
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They are very responsive and helpful they reply quickly for my concerns

Stayed 3 nights in Aug 2020
3.0 out of 5 Okay
  • Liked: Staff & service
  • Disliked: Cleanliness, property conditions & facilities

We arrived late in the hotel and to have that dripping water from the ceiling didn't help us to get the rest that we wanted. Given that they didn't even offer us a different room, they even let us wait until their maintenance fix it. When it comes to cleanliness, you can see some stain in the wall and other stuff. Service is fine. But this is not the type of hotel you wanted to go back to.

Stayed 1 night in Mar 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fast service, spacious room, nice view, and convenient location

Stayed 1 night in Mar 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

good breakfast buffet, quick room service, friendly staff

Stayed 1 night in Mar 2020
5.0 out of 5 Excellent
    This traveler didn’t leave comments with their review
    Stayed 1 night in Mar 2020