Emerald Lakes Hotels near Long Pond

"There was no towels in the room. I called housekeeping twice and nothing, called the front desk twice, then I was told to go downstairs to get it after 45 mins of waiting. We had dinner reservations that I had to move 4 times because we couldn’t shower until we go the towels. We had no shampoo, no sheets for the bunk beds, I asked for accommodation they said they couldn’t do anything. I asked to extend for late check out, they only extended for a hour noon. I told them I would pay extra for it and they couldn’t help. The staff members were really rude and not helpful at the hotel. I don’t plan on going back to camelback resort after this experience. "

"excellent everything...second time staying here...only thing is the $500 security deposit...kind of steep but returned very quickly."

"Everything was perfect "

"Had a really great time. It would’ve been much nicer in the pool area had the water bin a little warmer and talking with some of the other gas in the pool they all said the same thing not sure what it’ll take to do that, but it will go a long way. "

"Exit kindly smokey "

"Very clean, friendly staff "

"Enjoyed my short stat staff friendly room was a bit musty dusty not a lot of good amenities water park was smaller than I thought didn’t have a water pool bar but I did enjoyed the fire place Reasturant. "

"This place looks real nice online, but don't be mistaken! When i showed up the jacuzzi suite that i had already paid for, which is the reason i went to this hotel, was not available! The guy offered me a different room, with a jetted tub, instead for the same price! Not to mention the jetted tub was in between the bathroom and the bedroom area. Meaning there's no wall in between the bathroom and bedroom. Just a sliding glass shower door and a shower curtain. The floors look like they havent been vacuumed this year yet. Theres literally no amenities. No continental breakfast, no gym, no pool, i'm surprised the room had a tv and a fridge in it. I was very disappointed at my stay here at Hotel M Mt Pocono! It could be a real nice place. But whoever the owner is doesnt know what he's doing apparently! I'd give it maybe 1 star, only because you can tell that it used to be a nice place."

"Nice place but needs a lot of improvement. The staff was very nice and friendly."