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Photo gallery

Featured image
Outdoor pool
View from Room
20-inch flat-screen TV with satellite channels, TV
20-inch flat-screen TV with satellite channels, TV

Guest reviews

4.4 out of 5 Excellent
53 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Restaurant
Room Service
Housekeeping
24/7 Front Desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Map

Explore the area

Popular LocationPoring Hot Spring1 min walk
Popular LocationKokob Rafflesia Conservation Garden30 min drive
Popular LocationMount Kinabalu Golf Club70 min drive

Choose dates to view prices

  • Premier Room (Jungle Lodge)

    5/5 guest room rating

    Room amenities

    • 134 sq m
    • River view
    • Sleeps 2
    • 1 Queen Bed
    More detailsPremier Room (Jungle Lodge)
  • Serindit Hostel with 1 Bunk Bed

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 1 Twin Bunk Bed
    More detailsSerindit Hostel with 1 Bunk Bed
  • Palm Villa

    5/5 guest room rating

    Room amenities

    • 193 sq m
    • Sleeps 6
    • 1 King Bed, 1 Queen Bed and 1 Twin Bed
    More detailsPalm Villa
  • Premier Room (River Lodge)

    5/5 guest room rating

    Room amenities

    • 151 sq m
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsPremier Room (River Lodge)
  • Standard Room (Kelicap Twin Share)

    5/5 guest room rating

    Room amenities

    • 9 sq m
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Room (Kelicap Twin Share)
  • Serindit Hostel with 2 Bunk Beds

    Room amenities

    • 19 sq m
    • Sleeps 4
    More detailsSerindit Hostel with 2 Bunk Beds

About this area

Ranau

Located in Ranau, Sutera Sanctuary Lodges at Poring Hot Springs is in a rural location. Mount Kinabalu National Park and Kokob Rafflesia Conservation Garden reflect the area's natural beauty and area attractions include Sungai Moroli Fish Spa and Arnab Village. Spend some time exploring the area's activities, including golfing.
Visit our Ranau travel guide
View in a map
Popular Location

What's nearby

  • Poring Hot Spring - 1 min walk
  • Kokob Rafflesia Conservation Garden - 30 min drive
  • Sosodikon Hill Kundasang - 54 min drive
  • Desa Cattle Dairy Farm - 67 min drive
  • Mount Kinabalu Golf Club - 70 min drive

Restaurants

  • Where to eat
  • Rainforest Restaurant – Serves breakfast, lunch and dinner.

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

3-star guesthouse, walk to Mount Kinabalu National Park
This smoke-free guesthouse features a restaurant, an outdoor pool and a children's pool. Additionally, a 24-hour front desk, a garden and a picnic area are on-site. All 4 rooms provide conveniences such as living rooms and dining areas, plus room service (during limited hours) and flat-screen TVs with satellite channels. Rainfall showerheads, coffee/tea makers and free bottled water are among the other amenities available to guests.
Sutera Sanctuary Lodges at Poring Hot Springs offers 4 forms of accommodation with complimentary bottles of water and coffee/tea makers. This accommodation offers separate living rooms. 20-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers and complimentary toiletries. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Children's pool
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate dining area
  • Separate living room

Conveniences

  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English
  • Malay

Outdoors

  • Garden
  • Picnic area

More

  • Smoke-free property

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Rainfall showerhead
  • Shower

Entertainment

  • 20-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Free bottled water

More

  • Iron/ironing board (on request)
  • Separate living room
  • Slippers

Policies

Check-in

Check-in between 2 PM and 8 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Poring Hot Spring House Ranau
Poring Hot Spring House
Poring Hot Spring Ranau
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Frequently asked questions

Can I cancel my reservation for free at Sutera Sanctuary Lodges at Poring Hot Springs and receive a full refund?
Yes, Sutera Sanctuary Lodges at Poring Hot Springs offers free cancellation on select room rates, because flexibility matters! Please refer to Sutera Sanctuary Lodges at Poring Hot Springs cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sutera Sanctuary Lodges at Poring Hot Springs?
As of Oct 1, 2020, prices found for a 1-night stay for 2 adults at Sutera Sanctuary Lodges at Poring Hot Springs on Oct 2, 2020 start from P1,516, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sutera Sanctuary Lodges at Poring Hot Springs have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Sutera Sanctuary Lodges at Poring Hot Springs pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sutera Sanctuary Lodges at Poring Hot Springs?
This guest house doesn't offer parking.
What time is check-in at Sutera Sanctuary Lodges at Poring Hot Springs?
Check-in is from 2 PM to 8 PM.
What time is check-out at Sutera Sanctuary Lodges at Poring Hot Springs?
Checkout is at noon.
Where is Sutera Sanctuary Lodges at Poring Hot Springs located?
Situated in the mountains, this guesthouse is steps away from Poring Hot Spring and Mount Kinabalu National Park. Kokob Rafflesia Conservation Garden is 10.7 mi (17.2 km) away.
4.4
Excellent
53 reviews
5 - Excellent
34
4 - Good
10
3 - Okay
6
2 - Poor
1
1 - Terrible
2

4.4/5

Cleanliness

4.3/5

Staff & service

3.4/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and spacious chalet
Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

3/5 Okay

Happy face iconLiked: Cleanliness, room comfort
Nice accommodation; restaurant disappointing.
We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Room comfort
Room not fullfill as per request
Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with family and small children, Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

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