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Photo gallery

Featured image
Outdoor pool
View from Room
20-inch flat-screen TV with satellite channels, TV
20-inch flat-screen TV with satellite channels, TV

Guest reviews

4.4/5 Excellent
53 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Restaurant
  • Room Service
  • Housekeeping
  • 24/7 Front Desk

Map

Explore the area

Popular LocationPoring Hot Spring1 min walk
Popular LocationKokob Rafflesia Conservation Garden27 min drive
Popular LocationDesa Cattle Dairy Farm61 min drive

Choose dates to view prices

  • Premier Room (River Lodge)

    5/5 guest room rating

    Room amenities

    • 151 sq m
    • Sleeps 4
    • 1 King Bed and 2 Twin Beds
    More detailsPremier Room (River Lodge)
  • Premier Room (Jungle Lodge)

    5/5 guest room rating

    Room amenities

    • 134 sq m
    • River view
    • Sleeps 2
    • 1 Queen Bed
    More detailsPremier Room (Jungle Lodge)
  • Palm Villa

    5/5 guest room rating

    Room amenities

    • 193 sq m
    • Sleeps 6
    • 1 King Bed, 1 Queen Bed and 1 Twin Bed
    More detailsPalm Villa
  • Standard Room (Kelicap Twin Share)

    5/5 guest room rating

    Room amenities

    • 9 sq m
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Room (Kelicap Twin Share)
  • Serindit Hostel with 1 Bunk Bed

    Room amenities

    • 18 sq m
    • Sleeps 2
    • 1 Twin Bunk Bed
    More detailsSerindit Hostel with 1 Bunk Bed
  • Serindit Hostel with 2 Bunk Beds

    Room amenities

    • 19 sq m
    • Sleeps 4
    • 2 Twin Bunk Beds
    More detailsSerindit Hostel with 2 Bunk Beds

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Ranau

Located in Ranau, Sutera Sanctuary Lodges at Poring Hot Springs is in a rural location. Mount Kinabalu National Park and Kokob Rafflesia Conservation Garden reflect the area's natural beauty and area attractions include Sungai Moroli Fish Spa and Arnab Village. Spend some time exploring the area's activities, including golfing.

Visit our Ranau travel guide
Map
Popular Location

What's nearby

  • Poring Hot Spring - 1 min walk
  • Kokob Rafflesia Conservation Garden - 27 min drive
  • Sungai Moroli Fish Spa - 32 min drive
  • Sosodikon Hill Kundasang - 51 min drive
  • Desa Cattle Dairy Farm - 61 min drive

Restaurants

  • Where to eat
  • Rainforest Restaurant – Serves breakfast, lunch and dinner.

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

3-star guesthouse, walk to Mount Kinabalu National Park
This smoke-free guesthouse features a restaurant, an outdoor pool and a children's pool. Additionally, a 24-hour front desk, a garden and a picnic area are on-site. All 4 rooms provide conveniences such as living rooms and dining areas, plus room service (during limited hours) and flat-screen TVs with satellite channels. Rainfall showerheads, coffee/tea makers and free bottled water are among the other amenities available to guests.
Sutera Sanctuary Lodges at Poring Hot Springs offers 4 forms of accommodation with complimentary bottles of water and coffee/tea makers. This accommodation offers separate living rooms. 20-inch Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers and complimentary toiletries. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Property amenities

Parking and public transport

No on-site parking available

Food and drink

1 restaurant
Room service available

Things to do

Children's pool
Hiking/biking trails
Hot springs
Outdoor pool

Family friendly

Children's pool
Outdoor pool
Separate dining area
Separate living room

Conveniences

Gift shop/newsstand
No lifts

Guest services

24-hour front desk
Daily housekeeping

Languages spoken

English
Malay

Outdoors

Garden
Picnic area

More

Smoke-free property

Room amenities

Bedroom

Ceiling fan

Bathroom

Free toiletries
Hairdryer (on request)
Rainfall showerhead
Shower

Entertainment

20-inch flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Dining room
Free bottled water

More

Iron/ironing board (on request)
Separate living room
Slippers

Policies

Check-in

Check-in between 2 PM and 8 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.

We should mention

No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Can I cancel my reservation for free at Sutera Sanctuary Lodges at Poring Hot Springs and receive a full refund?
Yes, Sutera Sanctuary Lodges at Poring Hot Springs offers free cancellation on select room rates, because flexibility matters! Please refer to Sutera Sanctuary Lodges at Poring Hot Springs cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sutera Sanctuary Lodges at Poring Hot Springs?
As of Jul 2, 2020, prices found for a 1-night stay for 2 adults at Sutera Sanctuary Lodges at Poring Hot Springs on Jul 4, 2020 start from P1,511, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sutera Sanctuary Lodges at Poring Hot Springs have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sutera Sanctuary Lodges at Poring Hot Springs?
This guest house doesn't offer parking.
What time is check-in at Sutera Sanctuary Lodges at Poring Hot Springs?
Check-in is from 2 PM to 8 PM.
What time is check-out at Sutera Sanctuary Lodges at Poring Hot Springs?
Checkout is at noon.
Where is this property located?
Situated in the mountains, this guesthouse is steps away from Poring Hot Spring and Mount Kinabalu National Park. Kokob Rafflesia Conservation Garden and Sungai Moroli Fish Spa are also within 12 miles (20 km).

Guest reviews

Overall score and ratings for Sutera Sanctuary Lodges at Poring Hot Springs

4.4
Excellent
5 - Excellent
34
4 - Good
10
3 - Okay
6
2 - Mediocre
1
1 - Poor
2
4.4
Cleanliness
4.3
Service and Staff
3.4
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and spacious chalet

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices

Stayed 1 night in Jan 2020

3/5

  • Liked: Cleanliness, room comfort
Nice accommodation; restaurant disappointing.

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.

Stayed 3 nights in Jan 2020

2/5

  • Disliked: Room comfort
Room not fullfill as per request

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular

Stayed 1 night in Oct 2019