JEN Johor Puteri Harbour by Shangri-La

Photo gallery for JEN Johor Puteri Harbour by Shangri-La

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout drapes

Overview of JEN Johor Puteri Harbour by Shangri-La

VIP Access

JEN Johor Puteri Harbour by Shangri-La

4.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

4.2/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Explore the area

  • Popular LocationPuteri Harbour1 min walk
  • Popular LocationEco Botanic at EcoWorld Gallery7 min drive
  • Popular LocationLEGOLAND® Malaysia8 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)27 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Iskandar Puteri

JEN Johor Puteri Harbour by Shangri-La is located in Nusajaya, a neighborhood in Iskandar Puteri, and is near theme parks and on the waterfront. Sutera Mall and Johor Bahru City Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit LEGOLAND® Malaysia and Angry Birds Activity Park Johor Bahru. Traveling with kids? Consider Sanrio Hello Kitty Town, or check out an event or a game at Sultan Ibrahim Stadium.

What's nearby

  • Puteri Harbour - 1 min walk
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • LEGOLAND® Malaysia - 8 min drive
  • Aeon Mall Bukit Indah - 13 min drive
  • Nanyang Technological University - 41 min drive

Getting around

  • Pioneer Station - 23 min drive
  • JB Sentral - 24 min drive
  • Senai International Airport (JHB) - 27 min drive

About this property

JEN Johor Puteri Harbour by Shangri-La

Family-friendly Iskandar Puteri hotel in Nusajaya with 3 restaurants
This smoke-free hotel features 3 restaurants, an outdoor pool, and a health club. Free WiFi in public areas, free valet parking, and a free theme park shuttle are also provided. Additionally, a poolside bar, a snack bar/deli, and a sauna are onsite.
JEN Johor Puteri Harbour by Shangri-La offers 283 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Languages

Chinese (Mandarin), English, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar
  • Room service available

Restaurants on site

  • Harbour Cafe
  • Skybar Bar & Restaurant
  • Shake & Burger at Lounge

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference space (5543 square feet)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 40-inch LED TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 130 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 20 for adults and MYR 10 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 377 out of 903 reviews
5 - Excellent 42%
Rating 4 - Good. 397 out of 903 reviews
4 - Good 44%
Rating 3 - Okay. 84 out of 903 reviews
3 - Okay 9%
Rating 2 - Poor. 29 out of 903 reviews
2 - Poor 3%
Rating 1 - Terrible. 16 out of 903 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.2/5

Property conditions & facilities

3.2/5

Eco-friendliness

3/5 Okay

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The accommodation is a little old and towels are really smelly. We were charged for late supper without being notified. There was basically nothing much in the area as most had closed down due to covid. Nevertheless, area was peaceful and great for a getaway from the bustling city.
Stayed 1 night in Jul 2022

2/5 Poor

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service
Needs major improvements at all levels especially staff. Rooms are not cleaned well enough. For the price paid a lot improvement is required.
Stayed 2 nights in Jun 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent. Comfortable. But area is not developed so expect few amenities as compared to JB town area
Stayed 1 night in May 2022

3/5 Okay

Traveled with partner
Liked: Amenities
This hotel has lots of potential with its location, roof pool and restaurant, however, the hotel could do with a bit of renovation. Our room had mould all over the ceiling and the sofa in the room looked really unclean. There was also a weird smell in the room that I assume comes from the mouldy ceiling. Wifi in the room is technically there but wasn't working throughout our trip. In general I think this is a nice hotel but considering the price I was quite disappointed.
Stayed 1 night in Apr 2022

4/5 Good

Liked: Staff & service
Stayed 3 nights in Apr 2022