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"They placed me in a room that reeked of mold and mosquito chemicals. When I requested a different room, the staff sprayed deodorant in the one next to mine—I could hear it clearly. When I asked about it, she confirmed it. That response was both unprofessional and unacceptable. I left the property within minutes, wheezing and with a pounding headache."

"This hotel is not true to pictures. There were no mosquito nets and the beds were not 4 poster ones. In fact, one of our rooms had mismatched beds altogether. The beds are on the floor and the mattresses are like cement slabs. The construction of this place seemed hurried and lacked polish. This hotel is SO not worth $200/night! The only things that we enjoyed here were the friendly staff and good breakfast, but even these did not make up for this place’s 2-star quality."

"Waking up to the views of Lake Kivu were amazing the food and the staff were fantastic! Margret and her team were very friendly, attentive and catered to our needs. The rooms are exactly as shown in the pictures.online. Can’t wait to go back- Would highly recommend ."