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Cascades Mountain Resort, Ascend Hotel Collection

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

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Pool
Pool
Pool
Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Overview of Cascades Mountain Resort, Ascend Hotel Collection

Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
201 Sugarloaf Road, Hendersonville, NC, 28792

Explore the area

  • Popular LocationBlue Ridge Mall2 min drive
  • Popular LocationTeam ECCO Ocean Center and Aquarium6 min drive
  • Popular LocationJackson Park10 min drive
  • AirportAsheville, NC (AVL-Asheville Regional)12 min drive

Choose dates to view prices

About this area

Hendersonville

Located in Hendersonville, Cascades Mountain Resort, Ascend Hotel Collection is near the airport and in the mountains. Carl Sandburg Home National Historic Site and Jump Off Rock are notable landmarks, and some of the area's activities can be experienced at Saint Paul Mountain Vineyards and Moonshine Mountain Snow Tubing Park. Traveling with kids? Don't miss Elijah Mountain Gem Mine. Relax and indulge in the area's winery tours and health/beauty spa, or seek out an adventure with hiking/biking trails and horse riding nearby.

What's nearby

  • Blue Ridge Mall - 2 min drive
  • Mineral and Lapidary Museum - 5 min drive
  • Saint Paul Mountain Vineyards - 6 min drive
  • Team ECCO Ocean Center and Aquarium - 6 min drive
  • Jackson Park - 10 min drive

Getting around

  • Asheville Regional Airport (AVL) - 12 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

3.5-star family-friendly hotel near Blue Ridge Mall
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a 24-hour business center are onsite.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hendersonville hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 spa tubs
  • Billiards/pool table
  • Children's pool
  • Fitness center

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Pool gate
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Newspapers in lobby
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference center (2100 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bathtub
  • Braille signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Portable bathtub seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Renovated entire property - September 2016
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 307 out of 923 reviews
5 - Excellent 33%
Rating 4 - Good. 297 out of 923 reviews
4 - Good 32%
Rating 3 - Okay. 163 out of 923 reviews
3 - Okay 18%
Rating 2 - Poor. 113 out of 923 reviews
2 - Poor 12%
Rating 1 - Terrible. 43 out of 923 reviews
1 - Terrible 5%

3.9/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.7/5

Property conditions & facilities

3.3/5

Eco-friendliness

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2022

2/5 Poor

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Indoor pool had a nice waterslide but the hotel is old and tired. They’ve tried to update the rooms but there’s only so much you can do with them. Hallways smelled badly. We won’t be returning - there are better choices in the area.
Stayed 1 night in Jun 2022

3/5 Okay

Traveled with family and small children
Liked: Amenities
Property is in a great location with mountain views around. Only issue we wanted to note was the smell in the lobby. Smelled like someone had dumped bourbon all over and it soaked in the carpet. Pool and water slide was great for kids. Hot tub was ok, some parts from maintenance were just lying around the deck area
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and safe
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Front office Eric was rude and unprofessional. First room had small spider type insects on dresser Ac was noisey so we moved. Second room had worn out carpets. Never will go back Pool however was great.
Stayed 2 nights in May 2022