Ueno 4 Stars Hotels

"Great facility, convenient to airport"

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"Long layover on my way to see my daughter. I have traveled a lot, but Japan was new for me. The staff member at checkin jumped right in to help me get settled."

"Clean room | "

"This hotel is not recommended for elderly and disabled guests with unusual high step (two feet) to the bathroom! The room shown on the advertisement online is not typical one that offerred on Hotels.com. Most of the staff are very helpful, a couple was difficult to deal with. A request to clean room at certain time did not work! The policy of late check out is too rigid and not accommodating guests whose flight leave late at night. A six hour paid per room for late check out would be better policy instead of the current late check out up to 2 pm only and charge per person (not per room?) per hour. The self coin laundromat and cloak room for temporary luggages storage are convenient. The personal cooling and heating system and air purifyer are not explained well at check in. The English leaflets should be left attached to each device in the room. The room is kept clean. Breakfast is sufficient and crowded with confusing, disorderly at time especially on the 25 Floor!"

"Great value! Good air conditioning& clean room"

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"Clean room, friendly staff, they thought of everything. Nice touch with the lounge room open between 2-10, free beer, wine and soda as well as light snacks for kids. It rained while we were there and they let us borrow without a fee umbrellas for our entire family. Would definitely recommend. "

"The hotel was beautiful. While our room was small, the shower and bath located within were luxury sized! "