Asia Food and Wine Holidays

This was an extremely disappointing experience, especially because we were traveling with our young child. This hotel is advertised as a non-smoking hotel, yet when we first entered our room, there was a very strong marijuana smell. We immediately reported it to the hotel and asked to change rooms. The hotel moved us to another room, but unbelievably, the second room smelled strongly of cigarette smoke. At that point, we were exhausted and extremely frustrated. We were traveling with our child and simply wanted a clean, smoke-free room where we could sleep. Instead, we had to deal with marijuana odor in the first room and cigarette smoke in the second room. We ended up not sleeping at all that night. We also spoke directly with the manager. What was even more disappointing was the manager’s response. Instead of properly addressing what happened or offering an appropriate solution, we were simply told that they could upgrade our room if we stayed again in the future. That is not an acceptable response. Why should we have to return to this hotel in the future to receive an upgrade when we were already dealing with an unacceptable situation during our current stay? A hotel that claims to be non-smoking should not have guests dealing with marijuana and cigarette odors in multiple rooms. This was especially unacceptable with a young child staying with us. The entire experience was exhausting and ruined our night. The management’s response only made the situation more frust

clean room, friendly efficient staff, great location, outdoor pool

Place was unbelievable. You can’t even tell you are in the middle of a busy city. Staff is beyond helpful. Rooms are clean and fixed up daily. Pool and garden were also maintained very well

Fantastic property . Have stayed many times . We prefer this resorts vs other resorts which double the price tags. Lovely ambience , super clean rooms and south Kuta suits us . Easy walk to everywhere too.

We loved our triple room on our girls trip. The room was quite large and had filtered water. The buffet breakfast was great and had everything we needed. Being attached to the MBK centre was a bonus. Great things to buy and great restaurants. We had foot massages every night and didn’t have to leave the centre. We had Hot Pot and meals at crab restaurant.

Great location

Had to rent a decent pillow.

Rooms were small, bed was like a rock. Really nice outdoor pool.

clean room, friendly efficient staff, great location, outdoor pool

Place was unbelievable. You can’t even tell you are in the middle of a busy city. Staff is beyond helpful. Rooms are clean and fixed up daily. Pool and garden were also maintained very well