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"There was a drip coming under the bathroom sink that seemed pretty minor but by morning it had soaked all new folded towels on the shelf under the sink and flooded onto the bathroom floor. I went to tell the front desk because there's no phone number to call on the non working phone on the hotel room but the line was 75 people deep due to a national dance competition in town. However, later in the morning we ran into our sweet housekeeper that had seen the issue and she let us know that she contacted the engineer dept. The following day the drip leak was gone. Unfortunately, two days later it was back again. I think maybe you need to really fix the pipe in the bathroom or room #4006. Everything else we experienced was wonderful! We loved this hotel. It was Soo convenient to musicals and restaurants and tourist activities. We will definitely book here again in the future."

"I arrived for pride and had my bags taken care of and whole process went smooth"

"Excellent location!! Need more space for breakfast in the restaurant. "

"Food and drinks are pricey. A beer is $9. Yikes!! The Bear Claw cafe was so yummy!! The oat bowls were huge, the donuts were to die for!! EVERY single staff member we had contact with was amazing. Very good customer service, very accommodating, super helpful and beyond polite. The shuttle to the falls was awesome and so helpful. "

"We have been staying at The Empire 1-2 times per year for 15 years to attend the ballet at Lincoln Center. It is a simple walk across the street to the theater, and there are plenty of dining options nearby. We have always been happy with our room, the staff is excellent and gracious. I highly recommend the hotel."

"This was perfect for a quick and easy trip to the Big Apple Times Square. The guy at the counter was friendly and had great suggestions. I would definitely return for another visit. "

"The customer service was excellent but I wish this hotel had washer and dryer facilities -I had to send out 4 pads to be cleaned and the cost was $103.00 Yikes!!! that is steep "

"One of the best hotels I ever started in"

"The Pod Times Square is clean, affordable, and in a great location! The front desk staff are kind. "