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"We are from Los Angeles and are here for a family get away with our 7 year old. It has truly been an amazing experience!! All staff whom I have interacted with (from check in, dining, museum, and the simulation experience) provide exceptional service! Most staff speak good English. Room is spacious and super comfortable. I appreciate their attention to details and thoughtfulness! They even went above and beyond in getting a pair of super cute small crocs (for the onsen experience) and kid's toothbrush for my 7 year old! Doesn’t have a lot of food choices onsite (if you don't have a car with you). Our family tried the Robata Oyama restaurant (Japanese cuisine) and are pleasantly surprised! Good quality is very good. Overall- exceptional experience and would highly recommend!"

"Very quiet and rooms were clean. Small but thats typical for a japanese hotel. Great amenities. Only issue was the limited taxis. Could not find any taxis in the area using go taxi app. Was able to get a taxi coordinated with the assistance of front desk, which was very helpful. Recommend for stay but might be difficult to get around if you dont have your own vehicle."

"A good place to stay and relax. Only down side is that there are some communication barriers since I don't speak Japanese and the staff doesn't really speak English, but they did try their best to communicate with you, things like prepared cards and using translation app on their cell phone."

"Very well maintained."

"I was amazed with the whole property my kids really enjoy playing in the pool also the beach. And the whole are is clean everywhere❤️"

"Staff were so friendly, I greatly appreciated it. I checked in after doing my Mt Fuji hike. It was just to stop before heading to Kyoto. The bed is firm but I didn’t care because I slept great. Breakfast was amazing as well. "

"Dar and the rest of the staff were extremely accommodating and welcoming to me and my family."

"Superb facility"

"The hotel is new and conveniently located right next to the train station. We were lucky to be able to see Mt Fuji from the room. Excellent selection of buffet breakfast. Sparkling clean room. Very professional staff. We had a very nice stay!"