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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with free parking, steps from Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Miscellaneous
Lobby
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
Travelers find tranquility at this lakeside resort where the indoor onsen provides natural mineral waters for relaxation. The property features convenient on-site shopping, professional spa services, and a seasonal pool, all surrounded by beautiful garden landscapes.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • All inclusive
  • Breakfast available
  • Parking included
  • 24/7 front desk
The current price is P3,825
P4,747 total
Oct 22 - Oct 23

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 16 of 16 rooms

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 6
  • 4 Twin Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds (Shower Booth)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

Room amenity

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Executive Room, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Twin Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Twin Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Accessible

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Accessible

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, 2 Twin Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Private bathroom
Hair dryer
Bidet
Satellite channels
  • Sleeps 8
  • 2 Twin Beds
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About the neighborhood

Nishi Ward, a neighborhood in Hamamatsu, is home to Grand Mercure Lake Hamana Resort & Spa. Hamanako Garden Park and Hamamatsu Flower Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Hamana and Nakatajima Sand Dunes. Don't miss out on a visit to Hamanako Palpal Theme Park.
Visit our Hamamatsu travel guideOpens in a new window
Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk - 0.0 km
  • Hamanako Garden Park - 4 min drive - 2.4 km
  • Hamamatsu Flower Park - 11 min drive - 8.0 km
  • Hamanako Palpal Theme Park - 12 min drive - 8.7 km
  • Hamamatsu Castle - 15 min drive - 11.4 km

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪魚勝 - ‬16 min walk
  • ‪Time Drip Coffee - ‬7 min drive
  • ‪Luccicore - ‬9 min drive
  • ‪ブュッフェレストラン四季 - ‬1 min walk
  • ‪ナンカレー舞阪店 - ‬6 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Upscale hotel near Lake Hamana
Located close to Hamanako Garden Park, Grand Mercure Lake Hamana Resort & Spa provides an indoor mineral hot spring (onsen), shopping on site, and a garden. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and laundry facilities.
You'll also find perks like:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and hot springs on site
  • A vending machine, a front-desk safe, and luggage storage
Room features
All 369 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and tubs or showers
  • Flat-screen TVs with satellite channels
  • Refrigerators, heating, and daily housekeeping

All inclusive details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Similar properties

Front of property

Richmond Hotel Hamamatsu

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
9.0 out of 10, Wonderful, 561 reviews
Richmond Hotel Hamamatsu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,000 to 2,000 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

This property is closed from February 9 2026 to February 9 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPay, Merpay, and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Does Grand Mercure Lake Hamana Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on Oct 22, 2025 start from P 3,824.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Lake Hamana Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Mercure Lake Hamana Resort & Spa?

Self parking is free at this property.

What time is check-in at Grand Mercure Lake Hamana Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Lake Hamana Resort & Spa?

Check-out is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Lake Hamana Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Lake Hamana Resort & Spa located?

Located in Nishi Ward, this hotel is steps from Lake Hamana and 2.8 mi (4.5 km) from Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 mi (10 km).

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Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 196 out of 578 reviews
Rating 8 - Good. 247 out of 578 reviews
Rating 6 - Okay. 87 out of 578 reviews
Rating 4 - Poor. 32 out of 578 reviews
Rating 2 - Terrible. 16 out of 578 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

SHIGEKAZU

Liked: Cleanliness, staff & service, property conditions & facilities
湖の眺めも良いし、朝食ブュッフェも美味しく豪華でした
Stayed 1 night in Sep 2025

10/10 Excellent

Kotaro

Liked: Staff & service
最初が八ヶ岳の方だったので、子どもの遊具（アスレチック）があると親は楽。 ドライフルーツは最高です。お土産の大袋で欲しい。
Stayed 1 night in Sep 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025

10/10 Excellent

Yamamoto

Liked: Cleanliness, staff & service, property conditions & facilities
食事も種類豊富で、大浴場も綺麗で部屋も広くて快適でした！
Stayed 1 night in Jun 2025

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子どもたちも楽しめました
Stayed 1 night in Aug 2025

10/10 Excellent

Tomomi

Liked: Cleanliness, staff & service, property conditions & facilities
初めて泊まりましたが、綺麗で食事も美味しくて気に入りました。
Stayed 1 night in Mar 2025

10/10 Excellent

Franquito

Liked: Staff & service, amenities, property conditions & facilities
温泉、プール、卓球もあり気楽にすごせました！ ありがとうございました。
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常に快適でした

部屋も清潔で部屋からの眺めもよく、スタッフさんも丁寧で良かったです。朝食ブュッフェも和洋食充実して美味しかったです。
Stayed 1 night in May 2025

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities
子供と一緒にたのしめました
Stayed 1 night in Aug 2025

8/10 Good

Koichi

Liked: Amenities
朝ビッフェが美味しかった。
Stayed 1 night in May 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025

10/10 Excellent

TAKAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋はゆったりとした広さがあり、朝食も美味しかったです。
Stayed 1 night in Mar 2025

4/10 Poor

Keigo

Disliked: Cleanliness, property conditions & facilities
何年か前に行った記憶は良かったので、また利用しましたが、口コミの通りエレベーターがなかなか来ないのと朝食も席が足りないのか残念でした。あと確認不足でしたが、布団を敷くのがセルフだったのが残念。 でも朝食はバリエーション豊かで、プールも気持ち良かったので機会あれば利用したいです。
Stayed 1 night in Aug 2025

10/10 Excellent

sayaka

Liked: Staff & service
ドリンク、軽食子供達喜んでました。ありがとうございました。
Stayed 1 night in Jul 2025

6/10 Okay

Yuri

Liked: Cleanliness
浜名湖が一望できる景色に感動しました。お部屋も広くて快適に過ごせました。
Stayed 1 night in May 2025

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trevligt spa-hotell med hot springs

Trevligt spa-hotell med japanskt spa, hot springs. Trevlig lounge som vi hade tillhång till efter incheckningen. De nyrenoverade rummen vi bodde i hade hög standard, bra utrymmen och en imponerande utsikt. Restaurangen höll en hög klass, både under middagen och frukosten.
Stayed 1 night in Jun 2025

10/10 Excellent

Rie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
去年も泊まったが、そこから受付の待ち時間が整理券でとてもスムーズに受付ができてて感動しました。 部屋もランク上の部屋になっていてとても嬉しかったです。 去年のフォアグラが忘れられず、今年もお泊まりしたのですが、今年はメニューになかったのがとても残念でした。 でも、とても楽しい時を過ごす事ができてとてもよかったです。 フォアグラ食べたかったのでまた、行きたいです。
Stayed 1 night in Aug 2025

10/10 Excellent

YUMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バイキングのメニューが豊富でとてま良かった
Stayed 1 night in Mar 2025

10/10 Excellent

Saeko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が良かった。朝のビッフェも種類が豊富で美味しかった。
Stayed 1 night in Mar 2025

8/10 Good

Shinichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウェルカムドリンクバーが豪華でした。 部屋も清潔でコスパ良好です。
Stayed 1 night in Apr 2025

10/10 Excellent

hajime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事、温泉 良好
Stayed 1 night in May 2025

10/10 Excellent

???

Liked: Cleanliness, amenities, property conditions & facilities
周辺に店がない代わりに、ウェルカムドリンクや夜のラウンジの解放など、大人同士自由にお酒を飲みながらゆっくりとおしゃべりできる場が良かったです。
Stayed 1 night in May 2025

4/10 Poor

Sayaka

Disliked: Cleanliness, staff & service, property conditions & facilities
従業員が疲れた目をしている。
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋が綺麗で清掃が行き届いているのがとても良かったです！
Stayed 2 nights in May 2025