Ohara Hotels

"Room had everything we needed and was a perfect spot to stop and refresh ourselves after Tokyo. There were lots of thoughtful touches and amenities, the hot spring was perfect and the Fuji views were incredible. Lots of nice goodies in the fridge too and a good location to explore the Hakone area."

"The location is beautiful, amazing views but the hotel is a bit old. We went to Hakone to relax and spend a night enjoying the onsen but we weren’t unable to get in due to having tattoos something that the website should have in more details instead of having it in the small print. The tv was only in Japanese so we couldn’t watch tv. The elevator was not working we had to carry 3 luggage down 3 floors and the sign on it was only in Japanese and I touch the bottom an it shocked me. I was very excited to stay but I was kind of disappointed. "

"Very nice hotel. Staff was great."

"Good location, about 400m from Train Station. Near to shops "

"Hakone Airu was a beautiful and relaxing place to stay at. It was easy to get to from Hakone-Yumoto Station by the bus shuttle. Definitely take the shuttle if you are able to. However, if you walk, it'll take some time but you get to view the onsen city. The staff were very welcoming, kind, and thoroughly explained how the services I booked worked. My sister and I got the dinner and massage package and it was very worth it. The dinner menu was delicious and fresh and we enjoyed every part of it. Our room was very cozy and the private onsen was very nice, with a beautiful mountain view. We loved that they provided yukatas for us both. It was nice to wear them and relax around the whole resort and our room. We also liked that there were two sinks and free toiletry/hygiene products for use. Although we forfeited the breakfast portion due to other conflicting schedules, we are sure it was as good as the dinner. We would definitely come back to this place and spend more time here. "

"Great location, clean hotel with breakfast at Tully’s cafe provided. Walkable to the train station and everything."

"We had a short stay here, so staff quietly did their job, we didn’t need the room cleaned"

"Room was clean and comfortable, private bath was very relaxing. Staff were very welcoming and friendly. Would stay again."

"Breakfast is delicious and fresh. If you are there more than 2 nights, its a different set menu, all local ingredients and absolutely worth it since there arent many restaurants nearby for breakfast "