Family friendly Hotels in Playa del Carmen, Quintana Roo

"Great property! My second time staying! Love it! "

"This was my second time coming here with my family, we really enjoyed the property and the service. The only complain I have is when making reservations. They say you have to make them the day of but when I asked if i could make it for the following day they said NO!! But on the day before my last day they said they could do that !! I would’ve greatly appreciated if they said that the day I checked in ! I was furious "

"The staff i dealt with were all really freindly and helpful. The rooms, pool areas, and beach were all clean. You could see staff testing water and cleaning every day. The food in the Lindo was good and would recommend the step up over beach as the buffets were better. My only one negative was getting reservations for dinners. We got most we wanted but couldnt get rodizio. I understand this will be changed to walk in which will help. Really loved the resort and would definitely go back. "

"The staff and services were very kind and helpful."

"We love the property ... coffee place is great ! Breakfast is the best meal in the hotel . We found there is nothing healthy to eat for lunch only fries chicken fingers and burgers....Dinner restaurants where not 5 star hotel . We fiumd we had hard time finding something we like also we would get sick almost after every dinner. "

"The staff is wonderful, curteous, and always helpful. Typically not big on eating at a buffett, but the hotel's was very good. Easy access to main strip shopping and dining - hard to go wrong!"

"I was truly surprised at all the animals that were on the premises. I adore all wildlife and was in awe of the variety you had. The premises were maintained impeccably and the staff was incredibly friendly and efficient."

"I didnt like the food. Food needs a lot of work. Especially the buffet. The pools are nice. The beach as well. Rooms are clean and good size. "

"The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is...

"I liked the food and bar staff. One thing I don’t like is the room bathroom did not have vent and spray so it was very stinky and hot. Our room cleaning isn’t done everyday even though we put the sign out and when we were back in the room late afternoon room still isn’t clean. The room service food is limited and not good. "