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JR-East Hotel Mets Shibuya

3.5 star property
Travelers find themselves in Tokyo's fashion hub with easy transit connections, while laundry facilities and refreshing amenities set them up for exploring Shibuya

Choose dates to view prices

JR-East Hotel Mets Shibuya places visitors in Tokyo's vibrant fashion district. The hotel offers in-room WiFi and laundry facilities. Multilingual staff assist guests in navigating their stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(22 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(17 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(20 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Twin Room Non smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Double Room Non smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2

View all photos for Superior Single Room Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Single - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Single - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Twin - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Twin - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Deluxe Twin - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the neighborhood

Located in Shibuya, a neighborhood in Tokyo, JR-East Hotel Mets Shibuya is in a shopping district. Roppongi Hills and Tokyo Midtown are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Shinjuku Gyoen National Garden and Tokyo Disneyland®. Check out an event or a game at National Stadium, and consider making time for Tokyo DisneySea®, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: Shibuya Station is just steps away. Visit our Tokyo travel guide
Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002

What's nearby

  • Shibuya Crossing which includes signage, cbd and a city
    Shibuya Crossing
    6 min walk - 0.6 km
  • Shibuya Sky
    3 min walk - 0.3 km
  • Shibuya Scramble Square
    3 min walk - 0.3 km
  • Cerulean Tower
    6 min walk - 0.5 km
  • Hachikō Memorial Statue
    6 min walk - 0.6 km

Getting around

  • Shibuya Station
    1 min walk
  • Ebisu Station
    13 min walk
  • Haneda Airport (HND)
    41 min drive

Restaurants

  • 小諸そば
    2 min walk
  • 東京油組総本店
    2 min walk
  • なかめのてっぺん
    2 min walk
  • カフェ・ベローチェ
    1 min walk
  • 牛かつ もと村
    2 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel near Shibuya Crossing
JR-East Hotel Mets Shibuya provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • Multilingual staff, a vending machine, and a front-desk safe
  • A 24-hour front desk
  • Guest reviews give good marks for the proximity to public transit and overall condition
Room features
All 186 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and hair dryers
  • Refrigerators, heating, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

Is JR-East Hotel Mets Shibuya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at JR-East Hotel Mets Shibuya?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at JR-East Hotel Mets Shibuya?

Check-out is at 11 AM.

Where is JR-East Hotel Mets Shibuya located?

Located in Shibuya, this hotel is within a 10-minute walk of Shibuya Scramble Square and Shibuya Crossing. Meiji Jingu Shrine and Tokyo Midtown are also within 2 mi (3 km). Shibuya Station is only a 2-minute walk and Omote-sando Station is 18 minutes.

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Reviews

JR-East Hotel Mets Shibuya Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 633 out of 1001 reviews
Rating 8 - Good. 287 out of 1001 reviews
Rating 6 - Okay. 51 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Ronald

Liked: Cleanliness
very nice hotel in a great spot Close to restaurants ,bars but get far enough away from the hustle and bustle.
hotel lobby
Toyko tower right from our room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to Shibuya new South Gate exit. Lots of restaurants and shopping close by. Close enough to Shibuya Crossing but quiet enough for a restful stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, super nice staff, close combini, air conditioning is great
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Larissa

Staff is super ni
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice central hotel. Able to walk to Shibuya crossing and all the near by attractions. Nice staff- we’ll be back. We booked this hotel with 3 adults and we got a room with 3 beds.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kimberly Crista

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean, and the building was only a 5min walk to the train station with plenty of restaurants in between
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Great service, staff was amazing. Room was spacious and comfortable.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel on the quiet side of Shibuya Stream. Walk through the shopping center and it leads you straight into the heart of Shibuya and Shibuya Crossing. Hotel is clean, staff is excellent and helpful. Will stay again on my next trip.
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

elaine

Liked: Cleanliness, amenities, property conditions & facilities
its a clean, perfectly located just out of the bustle of Shibuya. great locattion, great staff, clean rooms!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent, rooms clean, convenient laundry and amenities bar. Very affordable and close the Shibuya scramble and all others tourist attractions.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service
Super nice, room was clean, had amenities and pajamas. It was a very good location I would stay here again!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Convenient location, easy check in. Clean room
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities
Very clean room and wonderful staff. Plus a great location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean, Helpful and Friendly Staff and Great Location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ho Cheung

Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff were welcoming, efficient, and very helpful. Their attentiveness made a strong impression, and I would certainly consider staying again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jun Su

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very relaxing place and so close to everything
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ho Cheung

Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff are professional, helpful, and courteous. Their attention to detail is exceptional, and I would gladly consider visiting again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aadil

Liked: Cleanliness, staff & service, amenities
Very helpful staff, great room although small (normal for Tokyo) and perfect location connecting to Shibuya station.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean, staff was friendly and spoke English. Check-in and check-out were easy. Room was clean and big enough, perfect for a short stay and very close to Shibuya station which made it very convenient as a hub to go to different parts of Tokyo.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Carleigh

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice bathrooms. We loved the breakfast buffet, the French toast was so yummy. The staff was kind and very helpful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Yik Lun

Liked: Cleanliness, property conditions & facilities
Room is clean, very close to metro station and central shibuya area. Have pajamas and self laundry ready. Too bad the room is a bit small
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Windell

Liked: Cleanliness, amenities
Great location and stay
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Thomas M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near river, subway, shopping, and restaurants, but quiet and comfortable.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a deluxe twin residential style room. It was small for 3 people but the beds were comfortable. The room came with a washer/dryer which was very convenient. The location is walking distance to restaurant and shopping, and the area was quiet. We will definitely stay here again.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Deng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are very friendly
Stayed 4 nights in Oct 2025