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JR-East Hotel Mets Shibuya

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Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of JR-East Hotel Mets Shibuya

JR-East Hotel Mets Shibuya

3.5 star property

4.4/5 Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Laundry
  • Housekeeping
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002

Explore the area

  • Popular LocationShibuya Crossing9 min walk
  • Popular LocationTokyo Anime Center12 min walk
  • Popular LocationNHK Hall19 min walk
  • AirportTokyo (HND-Haneda)32 min drive

Room options

About this area


JR-East Hotel Mets Shibuya is located in Shibuya, a neighborhood in Tokyo with great airport proximity. Bunkamura and NHK Hall are cultural highlights, and some of the area's attractions include Tokyo Disneyland® and Tokyo DisneySea®. Happoen Garden and Shinjuku Gyoen National Garden are also worth visiting. Guests love the hotel's convenience to public transportation: Shibuya Station is 7 minutes by foot.

What's nearby

  • Shibuya Hikarie - 7 min walk
  • Shibuya Crossing - 9 min walk
  • Tokyo Anime Center - 12 min walk
  • NHK Hall - 19 min walk
  • Yoyogi National Gymnasium - 20 min walk

Getting around

  • Shibuya Station - 7 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 32 min drive

About this property

JR-East Hotel Mets Shibuya

3.5-star hotel in the heart of Shibuya
JR-East Hotel Mets Shibuya provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • Multilingual staff, a 24-hour front desk, and a vending machine
  • Luggage storage and a front desk safe
  • Guest reviews give top marks for the proximity to the airport
Room features
All guestrooms at JR-East Hotel Mets Shibuya feature comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • Flat-screen TVs with premium channels
  • Refrigerators, daily housekeeping, and electrical adapters/chargers


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 2000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 1800 for adults and JPY 1800 for children

Family friendly

  • Laundry facilities
  • Refrigerator


  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site


  • Designated smoking areas
  • Shared microwave

Room amenities


  • Air conditioning
  • Bed sheets


  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels


  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Refrigerator


  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Slippers

More properties to consider

See similar properties



95% of travelers were happy with check-in
Check-in from 3:00 PM - anytime


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: JPY 1800 for adults and JPY 1800 for children (approximately)
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Jr East Mets Shibuya Tokyo

Frequently asked questions

Is JR-East Hotel Mets Shibuya pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at JR-East Hotel Mets Shibuya?

As of Sep 28, 2022, prices found for a 1-night stay for 2 adults at JR-East Hotel Mets Shibuya on Oct 10, 2022 start from P 3,890.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at JR-East Hotel Mets Shibuya?

Self parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at JR-East Hotel Mets Shibuya?

Check-in is from 3:00 PM - anytime.

What time is check-out at JR-East Hotel Mets Shibuya?

Check-out is at 11 AM.

Where is JR-East Hotel Mets Shibuya located?

Located in Shibuya, this hotel is 0.5 mi (0.7 km) from Shibuya Crossing and within 3 mi (5 km) of Shinjuku Gyoen National Garden and Tokyo Tower. Cerulean Tower and Tokyo Anime Center are also within 15 minutes. Shibuya Station is 7 minutes by foot and Ebisu Station is 13 minutes.

Can I cancel my reservation for free at JR-East Hotel Mets Shibuya and receive a full refund?

Yes, JR-East Hotel Mets Shibuya offers free cancellation on select room rates, because flexibility matters! Please refer to JR-East Hotel Mets Shibuya cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 565 out of 1001 reviews
5 - Excellent 56%
Rating 4 - Good. 356 out of 1001 reviews
4 - Good 36%
Rating 3 - Okay. 54 out of 1001 reviews
3 - Okay 5%
Rating 2 - Poor. 17 out of 1001 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 1001 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right at the station.
Stayed 1 night in Jun 2022

5/5 Excellent

Jane, Helensville
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for my two nights in Tokyo. I'm not familiar with the city and this hotel is right on Shibuya railway station which meant I could easily get to Narita airport. It's also perfectly placed for a day or two of shopping, dining and local sightseeing. The staff were very good and the hotel is clean and bright. The room was small, which is to be expected in a city like Tokyo, but not too small. The amenities were very good.
Stayed 2 nights in May 2022

5/5 Excellent

Verified traveler
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property meets the Japanese business hotel standard in its service, cleanliness, facilities, and location. The smallest room has a queen sized bed with one of its side stuck on the wall between the room and the bathroom which makes the entire room a little too small for one-two person but I think it is the Japanese common way to locate the bed in a room. I did wish for a lightly bigger room, but considering the low price, I felt like it was the best deal. The door to the bathroom had the wood pattern coating like some other walls in the room and felt well coordinated. The door was chrome from inside of the bathroom which made it look so clean and robust. It was a huge plus for me. Unlike other budget business hotels, the room had the decently sized so-called "unit-bath" that you see in regular apartments in Japan. In combination with the ground level main entrance, this hotel offers a very homy and relaxing experience as if guests live in this area. On the fourth level, there was a lounge space guests can relax and do some internet work with the public free wifi they provide. There is a complimentary coffee machine from which guests can get unlimited tiny cups of brewed coffee. The trash "shelf" underneath the coffee machine had the bin especially for the leftover drinks, in case guests cannot finish the coffee so that the trash won't be ruined to make it harder for the mandatory recycling obligation in Tokyo. I see it everywhere in Japan and I like it.
Stayed 2 nights in May 2022

4/5 Good

Brandon Jacob
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was good. That’s all.
Stayed 1 night in Apr 2022

5/5 Excellent

Estanis, Bilbao
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is superb, right on shibuya JR subway station, next to convinience stores, restaurants, cafés and main roads.
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

5/5 Excellent

mary ann
Stayed 1 night in Mar 2022

5/5 Excellent

Stayed 1 night in Feb 2022

1/5 Terrible

Stayed 2 nights in Dec 2021

5/5 Excellent

Mary Jane
Liked: Staff & service
Stayed 1 night in Dec 2021