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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with a full-service spa, near Xplor Theme Park

Choose dates to view prices

Photo gallery for Casa Kaoba Hotel & Suites

Private kitchen
Courtyard
Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Casa Kaoba Hotel & Suites offers a tranquil escape near Xplor Theme Park. Guests enjoy the outdoor pool surrounded by gardens and a pleasant terrace for relaxing. The property provides WiFi in all rooms, while the Ceiba Negra restaurant serves satisfying meals throughout the day.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Room service
  • 24/7 front desk

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Check availability for these dates

Tonight

Sep 18 - Sep 19
Check availability for tonight Sep 18 - Sep 19

Tomorrow

Sep 19 - Sep 20
Check availability for tomorrow Sep 19 - Sep 20
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Ceiling fan
Sofa bed
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room, Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
3 bedrooms
Premium bedding
Ceiling fan
3 bathrooms
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private plunge pool
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Living room

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
Ceiling fan
Hair dryer
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

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About the neighborhood

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 2 min drive - 2.9 km
  • Playacar Golf Club - 4 min drive - 4.6 km
  • Playacar Beach - 5 min drive - 3.9 km
  • Xcaret Eco Theme Park - 6 min drive - 4.9 km
  • Ferry to Cozumel - 8 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪El Gaucho Steakhouse - ‬7 min drive

About this property

Casa Kaoba Hotel & Suites

Hotel near Xplor Theme Park
You can look forward to free continental breakfast, a terrace, and a garden at Casa Kaoba Hotel & Suites. Indulge in a massage at kaoba wellness, the onsite spa. The on-site restaurant, Ceiba Negra, offers breakfast, lunch, and dinner. In addition to conference space and a snack bar/deli, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and 1 meeting room
  • A banquet hall, luggage storage, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Casa Kaoba Hotel & Suites include comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
Other amenities include:
  • Showers, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites have a pool?

Yes, this property has an outdoor pool.

Is Casa Kaoba Hotel & Suites pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of MXN 1000 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Casa Kaoba Hotel & Suites?

Self parking is free at this property.

What time is check-in at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Kaoba Hotel & Suites?

Check-out is at noon.

Does Casa Kaoba Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Casa Kaoba Hotel & Suites located?

Situated in Playa del Carmen, this spa hotel is within 3 mi (5 km) of Xplor Theme Park, Xcaret Eco Theme Park, and Quinta Avenida. Centro Maya Shopping Center and Playacar Beach are also within 2 mi (3 km).

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Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 430 out of 780 reviews
Rating 8 - Good. 190 out of 780 reviews
Rating 6 - Okay. 87 out of 780 reviews
Rating 4 - Poor. 39 out of 780 reviews
Rating 2 - Terrible. 34 out of 780 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025

8/10 Good

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025

10/10 Excellent

Josimar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación a sólo mi minutos de los parques de Xcaret, las facilidades limpias y en condiciones para pasarla en familia. Buen servicio al cliente y muy atentos.
Stayed 5 nights in Jun 2025

6/10 Okay

Gino

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025

4/10 Poor

Lesly

Disliked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

6/10 Okay

Blanca A

Food service is not good and
Stayed 6 nights in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Stayed 1 night in Apr 2025

10/10 Excellent

chayanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
Stayed 1 night in May 2025

4/10 Poor

Milady

Disliked: Cleanliness, staff & service, amenities
They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay
Stayed 4 nights in Jul 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they are pet friendly, and have a quiet and lovely place.
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

8/10 Good

J

Liked: Staff & service, amenities
a good place to stay for visiting xcaret parks

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Stayed 10 nights in Dec 2024

2/10 Terrible

Nancy Mier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold the smell was very strong and there was mold in the rooms
Stayed 5 nights in Jul 2025

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, a good hotel to stay if you are busy during the day.
Stayed 6 nights in Jan 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Beautiful grounds and pool area
Stayed 1 night in Jan 2025

10/10 Excellent

HECTOR

Liked: Cleanliness, property conditions & facilities
Nice for the price
Stayed 1 night in Apr 2025

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful place
Stayed 1 night in Jan 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was spacious and quiet.
Stayed 1 night in Jan 2025

6/10 Okay

Rodolfo

Disliked: Amenities, property conditions & facilities
Just ok
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Stayed 1 night in May 2025

8/10 Good

Viridiana Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks. Safe location.
Stayed 7 nights in Feb 2025

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to XCARET park.
Stayed 1 night in Dec 2024