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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Riviera Maya sanctuary with butlers

Six beachfront lounges feature swim-up bars and gourmet cuisine. Entertainment includes sunrise yoga and evening performances, with butler service throughout. Enjoy complimentary spa facilities, perfectly complementing the adjacent golf course.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include golf, tennis, aerobics classes, and more.

Where is JOIA Paraíso by Iberostar - Adults Only - All Inclusive located?

This Playa del Carmen resort is on the beach, 1.3 mi (2.2 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 785 out of 1003 reviews
Rating 8 - Good. 137 out of 1003 reviews
Rating 6 - Okay. 50 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

Reviews

Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, beautiful grounds and very well maintained. Staff was wonderful. We loved the pool
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Balmix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is out of this world good from the staff so friendly to delicious food with lots of choices
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Aristides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and beachside were great. Staff was outstanding.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay from start to finish. The staff were friendly and attentive, and our butler truly went above and beyond. The room was beautiful, clean, and very comfortable, and the beach access was perfect. The food and drinks were excellent, and we really enjoyed the entertainment—it added a fun touch to the experience. Overall, everything exceeded our expectations, and we would definitely return!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view from room. Impeccably beautiful property
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

ronald s

Liked: Cleanliness, amenities, property conditions & facilities
Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous, clean, friendly, safe property!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Gilda

Staff were friendly, a
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Liliana

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Stayed 10 nights in Dec 2025
Verified

8/10 Good

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

GIOVANNI

Liked: Cleanliness, amenities, property conditions & facilities
Clean, high end service. Butler service was worth it exceptional service especially from Paola and Mauro, the best!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Stacie

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this location many times in the past and felt it was a five star experience. Unfortunately, this visit we felt the food quality had slipped a little. The service, staff and pool were exceptional but the food wasn’t as good. Also, we preferred the old way of setting up reservations.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Edison Paine

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, everything was clean. Everyone was so sweet and helpful. Absolutely wonderful. Restaurants were all fantastic
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Arsalan Arif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff! Good quality food and services
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
The staff like no other Lobby Mirador "May" at the bar is the Best Monserrat and Danian makes the team amazing. The Food is the best . Went to the restaurants and the bufette hands down is better . More variety warmer and the Chefs will show you how to ccompliment your dish to make the experin e unforgetable. Very clean.. the shows are top notch!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach. Service is excellent everywhere on the property. Food was better than before and it was good before too. The buffets and restaurants had excellent selections. Rooms cleaned regularly. Nothing bad to say.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
Our room patio
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the adults only atmosphere, private pools and gym and the butler service!
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Kristi Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main pool is clean but freezing. The quiet pool was actually ideal temperature to swim in.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lynnette Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the staff took good care of me during my stay. I would go back any day.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everywhere you went
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Patrick Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property and friendly helpful staff. This resort has raised my standards for when I travel. I will definitely be checking out other Iberostar resorts in the future.
Stayed 7 nights in Aug 2025