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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with 2 outdoor pools

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Property video
Beach/ocean view
20 restaurants, breakfast, lunch, dinner served; Italian cuisine
Garden
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Ceiling fan
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 194 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Garden view

Suite (Upper Floor)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down comforters, free minibar

Last room available

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Pool Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Pool View

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite with Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 2

Suite with Sea View

  • Sea view
  • Sleeps 2

Suite with Pool View

  • Sleeps 2

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

  • 60 sq m
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 2

View all photos for Suite Superior with Ocean View

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite Superior with Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 2

View all photos for Double Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Double Suite

  • 60 sq m
  • Sleeps 2

View all photos for Villa with Pool View

Frette Italian sheets, premium bedding, down comforters, free minibar

Villa with Pool View

  • 194 sq m
  • Sleeps 3

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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Playa del Carmen
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
9.4 out of 10, Exceptional, 391 reviews
The price is P32,125
P44,161 total
includes taxes & fees
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About the neighborhood

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 16 min walk - 1.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.8 km
  • Maroma Beach - 11 min drive - 5.7 km
  • Tres Rios Ecopark - 16 min drive - 12.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬6 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Luxury all-inclusive resort near Playa Paraiso Golf Course
Located close to Maroma Beach, JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides a free breakfast buffet, a golf course, and a casino. With a white sand beach, a beach bar, and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to a massage, a body scrub, or Ayurvedic treatments at Spa Sensations, the onsite spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The health club offers yoga classes and Pilates classes; other things to do include sailing, parasailing, and snorkeling. Free in-room WiFi is available to all guests, along with a nightclub and a swim-up bar.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Tennis courts, a 24-hour front desk, and wedding services
  • A porter/bellhop, tennis lessons on site, and bicycle tour information
  • Guest reviews give top marks for the helpful staff
Room features
All 310 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with jetted tubs and eco-friendly toiletries
  • Flat-screen TVs with satellite channels and DVD players
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 25 slot machines
  • 4 gaming tables
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Casino
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include golf, tennis, aerobics classes, and more.

Where is JOIA Paraíso by Iberostar - Adults Only - All Inclusive located?

This Playa del Carmen resort is on the beach, 1.3 mi (2.2 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

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JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 780 out of 1011 reviews
Rating 8 - Good. 144 out of 1011 reviews
Rating 6 - Okay. 56 out of 1011 reviews
Rating 4 - Poor. 17 out of 1011 reviews
Rating 2 - Terrible. 14 out of 1011 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and hospitality!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JOIA was one of the best resorts I’ve been to. The restaurants were amazing and all of the staff were very friendly and helpful. Would highly recommend to stay at this resort.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! I would recommend. Great staff, clean, great food and great entertainment. Beach was wonderful and swim up bar was fabulous!
Stayed 4 nights in Jul 2025

10/10 Excellent

Sherrie Caroline

Liked: Staff & service, amenities, property conditions & facilities
There were no bad views or shortage of amazing cocktails!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. getting tee times was pretty easy. The food was very good. The golf course was well maintained.
Stayed 6 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great hear 10/10 recommend!!
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very attentive staff, Reyes, Josué,
Stayed 10 nights in Jul 2025

10/10 Excellent

Cynthia Milanes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property four times. It is gorgeous! The staff are highly professional and friendly.
Stayed 4 nights in Jul 2025

8/10 Good

ELY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to relax perfect place. If you need some music and a lil bit of fun arnd the pool not the place.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lynnette Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, property was clean and just enough for us
Stayed 6 nights in May 2025

10/10 Excellent

Mohammad-Hossein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Jun 2025

10/10 Excellent

michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed at the adults only Joia, Consistently high quality in all areas from food to accommodation to staff. Many people including us return time after time.
Stayed 7 nights in Jul 2025

10/10 Excellent

Star

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was everything you could ask for and more all in one. From arrival to departure the staff was there to assist. A big Thank You to everyone who made this vacation feel like home away from home and helping celebrate a birthday to remember.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jennifer Jankowski

Liked: Cleanliness, amenities, property conditions & facilities
From checking in all the way through checking out, literally EVERYTHING was amazing!!
Stayed 6 nights in May 2025

8/10 Good

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Loved JOIA and Antonio the main lobby Bartender went above and beyond! The property was beautiful!
Stayed 7 nights in Jun 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel! we are so piky but these hotel met all out expectation!
Stayed 8 nights in May 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 5 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and clean. My wife and I enjoyed each of the restaurants and the buffet. The pool and beach are beautiful and clean! We also took advantage of several of the fit and fun classes they offered. The boot camp, strong, and kick boxing sessions were all great workouts with engaging and energetic trainers. Definitely recommend the property we had an amazing time and would not hesitate to book theirs again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Adhirajan

Liked: Cleanliness, amenities, property conditions & facilities
Best all inclusive for our honeymoon.
Stayed 4 nights in May 2025

10/10 Excellent

Nikel

Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I recently spent 5 nights at Joi to celebrate his birthday. The service and attention to details by Angel and the rest of our butler staff was absolutely perfect. They were there to meet our every need and went above and bey
Stayed 5 nights in Jul 2025

10/10 Excellent

Kyle J

Liked: Cleanliness, amenities, property conditions & facilities
Amazing food, wonderful service, cleanliness…everything was top notch! Jonathan and Antonio in the lobby bar were amazing and made terrific drinks. Our favorite restaurant was the French as well! Plenty of activities to do around the adult complex and the other surrounding ones. We will be back at this resort with friends and family!
Stayed 7 nights in Jul 2025

10/10 Excellent

Harold Ewing

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Buffet was beautiful and very tasteful. Restaurants were just ok.
Stayed 7 nights in Jun 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent vacation
Stayed 6 nights in May 2025

8/10 Good

Kimmy Sue

Property is very nice air conditioning could be better on top floor
Stayed 5 nights in Jul 2025

10/10 Excellent

Andrei

Liked: Cleanliness, amenities, property conditions & facilities
Great place! We loved it. Food is best ever!
Stayed 9 nights in May 2025