2/10 Terrible
Ma. Andrea
Traveled with partner
Dec 31, 2022
Disliked: Cleanliness, property conditions & facilities
Towels and sheets - all the towels are worn with black and brown stain, even after replacing them. You’ll probably be using them as rags in your own homes. It’s really disgusting. The sheets and pillow covers also have stains, again, this is even after they made up the room.
Room and environment - with no exaggeration, the moment we step foot in the room, we start coughing. The air was so dry and most likely the aircon filters are dirty. We don’t cough outside our room and even when we got back to Manila. We have not gotten a good sleep for the three nights we stayed there because we were coughing most of the time.
Food - it’s the same for all three days. If you don’t have breakfast by 6-6:30am, expect your food to be cold unless the dish is newly replenished. And you have to ask twice or thrice to get your coffee.
Room service - with follow ups and all, it took them almost an hour to deliver our food to our room.
I seriously don’t know why this is even considered a four star hotel. Maybe because of its proximity to the mall. But that’s it.