I was really looking forward to a great experience, unfortunately that was not what i received. The hotel is beautiful and the staff is friendly and accommodating, but there were many problems with the room and when i shared these with management, their response was entirely unsatisfactory.
The first problem we noticed was the front door lock and security hasp would not close. We couldn't lock the door to the room! The next day, engineering came by and we had to sit there and wait while they banged on the plates as they tried to get things aligned for about an hour.
The bathroom has not been stocked or properly cleaned. There were no towels, washcloths, or soap. There was garbage on the floor, uncleanned faucet handles, and non-working vanity lights. The bidet water pressure was so high you could cut a bar of soap!
The kitchen in the room was nice, but there were so few items available to cook with, and an equally few ways to clean, if you choose to cook. 1 pan, 1 slotted turner/spatula, 2 plates, bowls, forks, butter knives, a cutting board, and 4 wine glasses. Any other cooking necessities we had to provide. No dish soap, sponges, dish towels, and no automatic dishwasher detergent for the dishwasher.
The most offensive part of the kitchen was the 2 times the filter box under the sink overflowed and spilled foul smelling muck all over my feet and the floor. In both instances engineering was dispatched and spent about an hour cleaning up the mess.
