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Cozumel Palace - All-Inclusive

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Luxury
VIP Access
4.5 star property
9.2

Wonderful

Luxury all-inclusive property remodeled in 2025 and located near Cozumel Maritime Terminal

Take advantage of free full breakfast, a swim-up bar, and a poolside bar at Cozumel Palace - All-Inclusive. This property is a great place to bask in the sun with sun loungers, scuba diving, and snorkeling. Indulge in a deep-tissue massage, aromatherapy, and a facial at Awe-Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.

Popular amenities

  • Free WiFi
The current price is P26,100
P31,876 total
includes taxes & fees
Jun 15 - Jun 16

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About this property

Cozumel Palace - All-Inclusive

  • Luxury all-inclusive property remodeled in 2025 and located near Cozumel Maritime Terminal
  • Take advantage of free full breakfast, a swim-up bar, and a poolside bar at Cozumel Palace - All-Inclusive. This property is a great place to bask in the sun with sun loungers, scuba diving, and snorkeling. Indulge in a deep-tissue massage, aromatherapy, and a facial at Awe-Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • 3 outdoor pools and a children's pool, along with pool umbrellas and a swim-up bar
    • A roundtrip airport shuttle (surcharge), ATM/banking services, and beach towels
    • Beach umbrellas, smoke-free premises, and luggage storage
    • Tour/ticket assistance, a front-desk safe, and a 24-hour front desk
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 169 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like premium bedding and laptop-compatible safes.
  • Other amenities include:
    • Jetted tubs, designer toiletries, and hair dryers
    • 40-inch LED TVs with premium channels
    • Separate sitting areas, mini fridges, and daily housekeeping

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Water activities

    • Scuba-diving lessons
    • Snorkeling

Land activities

    • Fitness facilities
    • Kids club

Lessons/classes/games

    • Dancing
    • Water fitness

Entertainment

  • Onsite live performances

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Cozumel Palace - All-Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Cozumel Palace - All-Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Cozumel Palace - All-Inclusive on Jun 15, 2026 start from P26,100, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cozumel Palace - All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Cozumel Palace - All-Inclusive doesn't offer parking.

What time is check-in at Cozumel Palace - All-Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Cozumel Palace - All-Inclusive?

Check-out is at noon.

Does Cozumel Palace - All-Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 61 per person applies.

Are there all-inclusive benefits at Cozumel Palace - All-Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, scuba lessons, water fitness classes, and more.

Where is Cozumel Palace - All-Inclusive located?

Located in Colonos Cuzamil, this family-friendly Cozumel property is within a 15-minute walk of Palacio Municipal, Stingray Beach, and Plaza Punta Langosta. Playa Caletita and Punta Langosta Cruise Terminal are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

10

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 724 out of 1000 reviews
Rating 8 - Good. 167 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Fantastic food. Nice excursions. Relaxing environment with beautiful pool overlooking the sea. Great entertainment. Very safe and welcoming. Spa was very comforting. Staff were extremely helpful and supportive.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Caleb W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best places we have every stayed. It had a smaller feel and didn't feel busy at all. There were so many areas to sit and enjoy the sun or shade, the staff was top notch and super friendly. We would come back every year if we could!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair..
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Room was always clean and it was the Best staff i've ever experienced.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and safe place for kids
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Chaitanya

Liked: Cleanliness, amenities, property conditions & facilities
The room and service was excellent
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

lynn

Liked: Cleanliness, amenities, property conditions & facilities
The room was sparkling clean, the staff were kind and attentive, the amenities are amazing… food, spa services, snorkeling and diving were excellent!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! The property, room, food and beverages were also amazing.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Rohan

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, courteous staff, excellent variety of food, pools were clean! Everything was awesome, and we had a great time!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
The waiters nd staff are all wonderful Everyone so helpful
Stayed 14 nights in Nov 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is the absolute best. We have stayed here ten times and will be back in February and November 2026. The staff is what makes this hotel so special. Yes, everything is clean, food is great, location is to die for - but the staff treats you like family and they make us want to come back over and over again!
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i have stayed at the palace several times, all of the staff always do an amazing job of making you feel right at home.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, property conditions & facilities
The room was very clean and always restocked. The staff service was very good.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Zephorah

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great properly very safe and clean. Great entertainment and food
Stayed 2 nights in Oct 2025
Verified

8/10 Good

daniel ray

Liked: Cleanliness, amenities, property conditions & facilities
The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Janeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like smaller resorts. There is no beach, but you can go swimming off the dock which we did every day. We snorkeled off the dock and saw quite a few fish. The pool is well kept with plenty of loungers. The food was decent and the staff is incredible. We enjoyed our stay and would definitely stay here again.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

john taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food , great service, great views, very nice rooms, good snorkeling just off the back
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing, clean and beautiful property
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities
Even though the weather wasn’t the best the customer service and room was outstanding!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Khalia

Liked: Cleanliness, amenities, property conditions & facilities
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Happy

Liked: Cleanliness, amenities, property conditions & facilities
Great service and the food was amazing. The coffee shop every morning was one of our favorite parts of the day! Service was exceptional. I am drawing a blank on her name now, maybe Jennifer but she was wonderful and could remember our order of 7 drinks every day! We will be back. The kids loved being able to snorkel right there!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so welcoming. Jesus, Antonio, Isamar, Silva, and many many more!
Stayed 6 nights in Oct 2025