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Staff were polite and extremely helpful. They took note of our requests and we did not have to restate anything to get things done. This is what I considered professionalism. Room price was expensive but we enjoyed our stay a lot. Expedia offered complimentary access to the hotel's gym and pool which ...
Nothing in particular all was nice , good location across from garden
Great location walking distance from Gion and the shopping areas. Very pretty property and outstanding service. Me and the family loved it.
Loved everything! The service is beyond compare. Great thanks to Masaaki Kitano and his team!
We loved everything at the hotel. Quality Service was provided at all times of days of the stay.
I returned here again this year! I really got refreshed by walking around in the beautiful Japanese garden. The spa is excellent. I love this place and will come back again next year with my family.
The hotel was pretty good, but the only problem is the wifi. It didn’t connect automatically every time I went back to the hotel.
Beautiful garden and great location. Hotel staff are very helpful and friendly. Close to metro and trains and lots of good restaurants and pubs nearby.
Great staff, excellent rooms and facilities. We received an upgraded room after a minor mixup. The hotel itself is lovely. We had a drink on both the top floor and Imperial Bar on the mezzanine. Both were excellent both in service and ambiance, but provided very different moods.
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