Luxury Hotels in Puerto Vallarta, Jalisco

"Did a 5-nights at Los Arcos. Overall, a great option if you value location & beach over a full luxury all-inclusive. Pros: Friendly staff, amazing location, great beach, solid food Cons: Limited amenities, not fully all-inclusive, unreliable Wi-Fi, little pool shade We usually stay at 5-star resorts up north, but tried the Romantic Zone for a change—& it was worth it for the price. The hotel is smaller but has everything you need. There are 3 connected pools; hours are 10am–10pm, but you can grab chairs earlier. Shade is limited at the pool & umbrellas go quickly. The beach is the highlight—staff set up chairs & umbrellas from 7am & are attentive all day. Drink service at both the beach & pool was always quick. Food was better than expected, especially the fresh pasta/seafood station. All-inclusive only covers the buffet; other restaurants cost extra (you get 1 free dinner at Agave every 5 nights). But Plenty of great spots nearby. Wi-Fi didn’t work most of our stay, which was frustrating. The staff truly stood out—Pablo & Emilio on the beach, Omar at the bar, Filipe serving nonstop, & Silvester at the hot station all went above & beyond. Location is unbeatable—20 mins from the airport, steps from the Malecón, shops, bars, & a Saturday market. We felt very safe exploring. If you’re looking for an activity-packed, luxury all-inclusive, this probably isn’t the place. But if you want a great beach, unbeatable location, friendly staff, & freedom to explore - try it out!"

"Had a great time here....beach side beds were where we spent our days and it was great, food and drinks were good. Made to order omelettes in the morning were the best!!!"

"Definitely not a resort as advertised. Old, run and down."

"Food was generally good. Breakfast was great. Beautiful grounds and well maintained. Staff friendly and available to help. Only two Restaurants. But one had different type of food each night. Overall great for family. "

"The views were amazing from all angles. The staff was very accommodating and helpful. "

"The staff were extremely friendly every day. The customer service lady was so helpful every day. Buffet was actually quite good. The restaurants were god and the tuna at the fish house was perfect. Close the marina and golf course. Great stay. We may be back!"

"Small rooms but ok"

"Experiencia muy decepcionante y lejos de justificar el precio. Llegamos puntuales al check-in y desde el inicio hubo insistencia incómoda para asistir a un “desayuno” promocional. A los 30 minutos intentamos reservar cena y ya no había disponibilidad. En el restaurante, de 4 platillos, 2 no estaban disponibles y faltaban básicos como papas a la francesa y aguacate. La calidad de alimentos, muy baja. Para cerrar, el balcón estaba sucio, con muebles llenos de excremento de palomas, evidenciando falta de limpieza por días. En general, pésima experiencia y muy mala relación calidad-precio. No lo recomendaría. Hay mejores opciones por casi el mismo precio."

"The staff needs to improve the way they treat the customers, suggestions for the hotel please add signs with the time that snack bar, pool, the bar for the alcohol drinks is open-closed, and remember that customers go to the hotel to have a great time since that they are spending they money. "