Hotels near Portal Maya

"Its a perfect location to walk everywhere. And exactly as it was shown in the photos. I was very happy with my stay."

"We were here on our honeymoon and unfortunately, we were both so sick we could only look out our balcony at the beautiful surroundings."

"Fabulous hotel! The pool area is excellent (better than the beach house in my opinion) and open nice and late"

"Need more bars"

"Breakfast was great. The pools were nice. The room was super comfy"

"Bathroom door was broken TV didn’t work very noisy all night. Bathroom mirror was stained very old hotel."

"The location is perfect for those that like to get out and explore! Walking distance to everything! The rooms were beautiful! Everything was clean and bigger than expected. The bathrooms were gorgeous. Staff were top notch! From all the servers, housekeepers and bartenders. Breakfast buffet was delicious. Nice variety. The rooftop area is stunning! The rooftop food was pretty good. The hot tubs were nice and clean. Plenty of chairs and seating. I read other reviews about how loud the bar was on the rooftop. I did not experience that I was right under it on the 4th level. You could hear it but not too loud and was never on too late. I read reviews about construction noise and that was also never an issue for us. The only thing I would change would be the pool. It was dirty. Not just like dirty from being on a rooftop (which I get) sides of the pool were slimy and had visible algae. The water was always murky. At one point a piece of fruit floated past me as I decided it was time to get out. "

"Staff were very welcoming. Room was extra clean, there was hot water and the back garden is gorgeous. I will be back. "

"Alfredo was awesome 💯 nice room and bed, love the products like shampoo and conditioner and soap and lotion. The room was nice we didn't need cleaning because I was cleaning my room every day. They were rude though not even asking if I needed anything. The food was ok continental breakfast we got tired of it. The milk was so disgusting. We got chilaquiles with over easy eggs, I went to the room to get something when I went back to eat they had taken my food. The offered to give me. Another chilaquiles but without the eggs I was so mad. The food wasn't good. The check out was horrible, and I asked for water they wanted to charge me for it. Some nice guy offered water to me and my daughter. I spoke to the manager she was so rude. It was no beach to swim in the hotel, the pool so small and water super cold. Next time I would rather to pay more money for a better place. Alfredo was awesome though very friendly, kind and professional. "