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Hotel Los Itzaes by 5th av

3.0 star property
Hotel with an outdoor pool, steps from Quinta Avenida

Choose dates to view prices

This tranquil property sits just steps from Quinta Avenida, surrounding visitors with lush gardens and a refreshing outdoor pool. Guests can unwind in the spa tub, schedule a massage for extra relaxation, or rent bikes to explore Playa del Carmen Main Beach.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Housekeeping
  • Laundry
  • Pet friendly
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Minibar, in-room safe, blackout drapes, soundproofing

Standard Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Standard Double Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 59 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Private bathroom
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado Los Portales - ‬1 min walk
  • ‪Yum Yum - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Los Olvidados - ‬1 min walk

About this property

Hotel Los Itzaes by 5th av

Hotel near Quinta Avenida
Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach are located near Hotel Los Itzaes by 5th av, which provides a terrace, a garden, and a library. Active travelers can enjoy cycling at this hotel. Treat yourself to spa services, such as a body treatment or a massage. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business center.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), tour/ticket assistance, and smoke-free premises
  • A banquet hall, a front-desk safe, and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Los Itzaes by 5th av have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Balconies, ceiling fans, and daily housekeeping

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 15 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ipanema

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Massage

Accessibility

  • No elevator

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per day, plus a deposit of USD 100 per stay
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 7 to 10 for adults, and USD 7 to 10 for children
  • Airport shuttle fee: USD 130 per vehicle (roundtrip)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Frequently asked questions

Does Hotel Los Itzaes by 5th av have a pool?

Yes, this property has an outdoor pool.

Is Hotel Los Itzaes by 5th av pet-friendly?

Yes, Hotel Los Itzaes by 5th av allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 10 per pet, per day. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel Los Itzaes by 5th av?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at Hotel Los Itzaes by 5th av?

Check-out is at noon.

Does Hotel Los Itzaes by 5th av provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 130 per vehicle applies.

Where is Hotel Los Itzaes by 5th av located?

Located in Downtown Playa del Carmen, this hotel is steps from Mercado Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Hotel Los Itzaes by 5th av Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 217 reviews
Rating 8 - Good. 52 out of 217 reviews
Rating 6 - Okay. 14 out of 217 reviews
Rating 4 - Poor. 5 out of 217 reviews
Rating 2 - Terrible. 8 out of 217 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place...
Stayed 8 nights in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful hosts and a nice clean space. Good location.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big rooms with plenty of space
Stayed 1 night in Sep 2023

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and the room is clean,close to all stores and restaurants.Will definitely stay here again.Thank you very much
Stayed 1 night in Dec 2022

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt like home! The staff were super friendly and our room was cleaned perfectly everyday. Everything was easy to walk to. Will be coming back soon!!
Stayed 7 nights in Apr 2024

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 6 nights in Apr 2024

10/10 Excellent

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, Clean, friendly staff. Missing elevator.
Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travertine tile throughout
Stayed 3 nights in Dec 2022

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it was a good deal for what i pay. You have everything around also the attention we got was great pool upstairs was great it was empty... only down side was parking space not available from hotel we pay 1500 pesos for 6 days across the street. It was a car rental so i didn't want nothing to happen to the vehicle. We had a good time.. good for what we pay.
Stayed 5 nights in Mar 2024

8/10 Good

cristela

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito hotel, es pequeño pero agradable, sólo el mayor inconveniente es que no tiene elevador
Stayed 1 night in Oct 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel located real close to the quinta avenida.
Stayed 1 night in Jul 2025

2/10 Terrible

Ayari

Liked: Cleanliness
LO PEOR QUE TE PUEDE PASAR AL VIAJAR DE MADRID A PLAYA DEL CARMEN, ES QUE CUANDO QUIERAS DORMIR NO TENGA AIRE ACONDICIONADO FUNCIONAL LA HABITACION Y QUE TENGAS QUE AGUANTAR UNA NOCHE ENTERA CON JETLAG ENCIMA PORQUE NO TE QUIEREN CAMBIAR DE HABITACIÓN. CON DOS NIÑAS PEQUEÑAS LES DIO EXACTAMENTE IGUAL Y NOS DEJARON AHI TODA LA NOCHE SUDANDO Y CON LA DESESPERACION DE NO PODER DESCANSAR DEL CALOR QUE HABIA. NO LO RECOMIENDO!
Stayed 3 nights in Jun 2025

10/10 Excellent

KATHERINE JOY

Liked: Cleanliness, amenities, property conditions & facilities
the owner is friendly, the rooms and hotel is clean and conveniently located in PDC. oxxo and mercado is just around the corner. I love the pothos plant decor cascading from the top floor and around the common area. affordable price.
Stayed 2 nights in May 2025

10/10 Excellent

Arnoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación
Stayed 1 night in May 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estadía, cerca de todo recomendado.
Stayed 3 nights in May 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was only one night stay, but it was amazing night truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5
Stayed 1 night in May 2025

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper hotel en la quinta avenida muy amplio limpio y muy cómodo súper recomendable
Stayed 1 night in Apr 2025

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charmante Unterkunft mit Schlafqualität!

Gute Übernachtungsmöglichkeit für 100 Fr. in Playa del Carmen. Sauber, gutes Internet, freundliches Personal! Eine Strasse weg vom grossen Trubel.. Betten sind weniger für 4 Personen geeignet, da sie nur 1.40m breit sind.. Pool auf dem Dach ist spitze!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ivonne

EXCELENTE

Excelente. Super bien, el personal del hotel super atentos y serviciales, Vicky es mención especial, muy agradable. Ibamos con nuestros perrhijos yorkies y todo estuvo genial. La ubicación, limpieza, servicio, amabilidad, actitud. Volveríamos sin dudarlo. Fascinadas que sea Pet friendly.
Mis bebes
Muy limpio y agradable
Stayed 4 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel très gentil et bien situé
Stayed 7 nights in Feb 2025

6/10 Okay

Darius

Liked: Staff & service
Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update. Staff was super nice, friendly and helpful. No elevator sucked with two 50lb bags and carry on bags. Lots of coffee/bfast and restaurant options around. Close to Cozumel ferry, ADO bus terminal and taxis everywhere. Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy amables todos y atentos

Céntrico, personal muy amable y atento a lo que les preguntabas
Stayed 2 nights in Feb 2025

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service
This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!
Stayed 1 night in Jan 2025

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room within walking distance of the ferry terminal and the ADO bus terminal.
Stayed 1 night in Jan 2025