Phuc Yen Hotels

"We loved our stay at Royal Palace has soon as you walk through the hotel you are welcomed by the staff and how throughly the hospitality is.The location is great you are walking distance to the lake and old stone church even a great smoothie and juice place is across the road. Would highly recommend Royal Palace Hotel and Linh is so lovely and made sure we are well looked after. Thank you "

"The location was great, the hotel was clean, and the staff was amazing. We needed to change hotels because the Splendid Premium was full on our last night. Our new hotel was close but walking with our suitcases wasn’t an option. Lily and her colleagues arranged to take us by motorbike to the new hotel and then they delivered our suitcases- above and beyond level of service! I definitely recommend this hotel if you are going to Hanoi!"

"Great hotel within easy walking distance of Old Quarter and French Quarter attractions. Very friendly and helpful staff. Good variety of hotel dining and drinking options. My only suggestion for improvement: heat up the jaccuzi."

"Jim and the staff was increíble friendly and helpful during our stay. They help us to book everything we need and provides us with professional advise. They were above and beyond. We forgot a power bank in the hotel and they drove to the train station to give it to us "

"If you want to stay in / close to the Old Quarter, this is a great option. We did the old quarter suite which is at the back of the hotel so slightly quieter. Very convenient and walkable to all areas. "

"Conveniently located close to everything. Rooms where very comfortable and great value. We stayed on 2 different bookings, and we would definitely stay here again. Breakfast was amazing the rooms were very comfortable. The first time we stayed in an executive room and it was very nice and spacious with a large bathroom and the second stay we booked the same room but when we arrived at 3 am on the morning of our booking the staff went above and beyond and offered us a standard room at no extra cost (again we were way early for our booking). The standard room was obviously smaller but just as comfortable for the 2 of us. The bathroom did not have a bathtub but the shower was big, they offered to move all of our belongings g to our originally booked room but we declined because we were just fine. For that exchange without us asking for anything in return they offered us a free transfer to the airport. Things that they do not need to do but the staff just kept impressing us with their attentiveness specially Angela and Anna. It was the small things that they did for us that made this stay exceptional and very comfortable. I could go on about the entire staff and wished I remembered all of their name so I can mention all of them. Breakfast staff was also very attentive. Thank you very much Hanoi Lotus hotel staff for making our stay unforgettable."

"This hotel is excellent, the staff was super helpful, especially Jolie, who went out of her way to make sure our stay is comfortable and pleasant. The rooms are very nice and well appointed. Breakfast was excellent.! Totally recommend 5*******"

"Soon after booking we received a helpful communication pack with offers of trips from the hotel. These were fairly priced so we booked a HaLong bay trip in advance of arrival which included a complimentary airport pickup. This was most welcome after a long journey from Manchester."

"Staff were amazing and rooms were great."