Phuc Yen Hotels

"An excellent hotel in Hanoi - the staff were the friendliest we have met in Vietnam (which is a very friendly country!) They went out of their way to help us and give us recommendations. The rooms were lovely and had everything you needed. Excellent breakfast and delicious welcoming drinks. We would love to come back. "

"Staff from receptionist and bellboy to cleaner ... are very helpful and friendly. The room is great for its value. Restaurant on 2 floor has great view. Receptionist is very observant, not only she helped me make reservation at testing center for my travel, she also helped me call grab. Highly recommended!"

"Great hotel, clean, good location."

"Great location in the old quarter of Hanoi. Great air conditioning. Helpful staff. Easy walk to Train Street and outdoor dining. Hanoi is a good place for stopping off to other places such as SaPa, Ninh Binh and Halong Bay. "

"Very beautiful small boutique hotel, with very friendly staff. The hotel is very clean. The cleaning staff are always cleaning and they do an exceptional job. The hotel staff always greet you and remember your name. Which adds a very personal touch. No matter how long you are staying at the hotel they will treat you like a VIP. Thank you to Irene, Tony and Thomas for making our stay even better. Highly recommend this little cute hotel."

"What a lovely hotel. Excellent rooms, well positioned in the Old Quarter, near lots of great restaurants and walking is very safe. The lake is a short distance away. The superb staff is always welcoming, friendly and happy! This was the perfect base camp for our almost 2 week exploration of northern Vietnam. The staff reached out to us and coordinated our arrival, helped with airport transfers too! Every side trip we did the hotel kept our large bags safe, welcomed us with drinks and fresh towels. The travel staff helped us plan and get to various sites in Hanoi. We used grab - it was perfect! Oh the breakfast! Best we have had anywhere hands down! The roof top bar is a must and has a great happy hour! While we didn’t use the spa, others said it was great as well. I strongly recommend this lovely hotel for any of your travel in Hanoi! Thank you for a great experience! Thank you Chloe and Victor and all the staff! It was our total pleasure to meet all of you!!!"

"Great breakfast, fantastic location to walk everywhere, the staff is super kind at the restaurant and Ann was super helpful to book my trip to Sa Pa and my cruise to Ha Long bay. I will be back : )"

"Staff, as almost always in Vietnam is exceptionally friendly and attentive."

"Fantastic location on quiet Alley close to everything in old quarter. Very friendly and professional staff. Highly recommend. Thanks for a wonderful stay"