Peninsular Malaysia Hotels

"Traders Hotel Kuala Lumpur was one of the most overrated hotel stays I’ve had in 26 years working in hospitality. The location and room view were excellent, but almost everything else fell short. I prepaid about AUD $250 for 5 days of breakfast and gave up after the first morning. At roughly AUD $50 a day, it was poor value, with very limited international options. Worse, I watched juice being mixed from powder in full view, yet staff tried to suggest it was “freshly squeezed.” When questioned, communication suddenly became difficult. My refund request was acknowledged, but I was told it will take another fortnight to be applied. The food and beverage offering overall was extremely weak. There were constant GrabFood deliveries morning and night, which says a lot for a so-called 5-star hotel. Even the overnight concierge staff had Domino’s delivered during my stay because it was cheaper and seemingly better than the hotel pizza. Service felt cold and indifferent. Our room water was never replaced. Simple requests felt like a burden. The pricing was absurd: around AUD $14 for a small Heineken and AUD $28 for a half pint in the “SkyBar.” The SkyBar itself was badly misrepresented — more like a humid indoor pool area full of noisy children than a luxury rooftop bar. This hotel trades on brand, view and location, but in my experience it does not deliver genuine hospitality."

"Staff amazing Buffet breakfast phenomenal Hotel and hotel views breathtaking Warm felt thanks to JoAnn at front desk, Jaysym and prakash for all being superb oh and i can’t forget the very welcoming general manager, he was always socialising with us. Will definitely be back!!!"

"The hotel staff were amazing: the rooms are quite tired looking and quite basic."

"Can have more options for breakfast. Itvwas repeated every alternate days"

"Breakfast was amazing."

"In overall good, but some workers behaviour towards customers isn’t as we were expecting from a five star hotel."

"Staff"

"Great with a lot of food variations"

"Book a junior suite, room is clean and bed is comfortable . Only issues is the hot water in the bathroom, it’s always burning hot when showering no matter which direction you turn. Need to keep the curtain always closed as room assigned to me is 13th floor and outside is a sort of a landing platform for roof assess and people can look in your room if curtain not drawn. 13tg floor is too quiet and given near a corner room, abit.. Breakfast is normal . Staff are very friendly . Location is very convenience to reach most tourist spot and shopping mall. "