Great 3 night stay! The entrance staff were amazing and check in/out counter staff were ok. On check in the staff didn’t really tell me where the elevators were or what time/floor breakfast was so I had to ask all the questions. The bedrooms were spacious but a little outdated and worn out with scratches and bumps but overall there was nothing to complain about. The amenities were sufficient and the bed was very comfortable. The swimming pool was great but no 5* level bar service. A little expensive drinks. Be careful at the swimming pool as some of the tiles are quite sharp, I had cut my finger in one of the areas. Breakfast was great, a lot to chose from. It ranges from western continental breakfasts to Chinese congee, nasi lemak, rice noodles, curry, fruits and pastries. If you miss your breakfast you can also exchange it for the lunch buffet and just pay the difference. If you are with a family or luggage, I highly recommend the hotel taxi service, they pick you up from arrivals straight to hotel and back. The service was amazing! The location was amazing, 5 min walk from Jalan Alor and right next to the main shopping centres with great food courts. The Petrona towers and KLCC garden, aquarium is also a 10 minute walk from the hotel. Overall a great stay.…Great 3 night stay! The entrance staff were amazing and check in/out counter staff were ok. On check in the staff didn’t really tell me where the elevators were or what time/floor breakfast was so I had to ask all the questions. The bedrooms were spacious but a little outdated and worn out with scratches and bumps but overall there was nothing to complain about. The amenities were sufficient and the bed was very comfortable. The swimming pool was great but no 5* level bar service. A little expensive drinks. Be careful at the swimming pool as some of the tiles are quite sharp, I had cut my finger in one of the areas. Breakfast was great, a lot to chose from. It ranges from western continental breakfasts to Chinese congee, nasi lemak, rice noodles, curry, fruits and pastries. If you miss your breakfast you can also exchange it for the lunch buffet and just pay the difference. If you are with a family or luggage, I highly recommend the hotel taxi service, they pick you up from arrivals straight to hotel and back. The service was amazing! The location was amazing, 5 min walk from Jalan Alor and right next to the main shopping centres with great food courts. The Petrona towers and KLCC garden, aquarium is also a 10 minute walk from the hotel. Overall a great stay.

A verified traveler stayed at Grand Millennium Hotel Kuala Lumpur

Posted 3 days ago

Grand Millennium Hotel Kuala Lumpur

Image for Pullman Kuala Lumpur City Centre Hotel & Residences

Expedia Verified Review…

4 out of 5

Spent 5 nights in this hotel. The hotel is in a prime location which is right opposite a major shopping centre. The cleanness of the room is good. Upon checked in, we were assigned a room right next to the lift lobby and connecting to the adjacent room by a wooden door. The room has a poor sound proof design in which we were waken up in the first night by the loud cough from the adjacent guest. Moreover, we could also hear the low level roaring sound when the lift is operating. In 2nd night, we were praised that the coughing guest moved out. However, there was no hot water supply before we went to bed. We called the reception and they sent a staff to fix the problem. Unlikely, the staff told us that it would take 1.5 hours to resume the hot water. Since it is mid-night already, we had no choice but taking a cold-water bath. We complained to the reception in the next morning to request a room change. The Room Division Manager, Jaber Salehi, was very helpful and understood our frustrations in last two nights. He immediately looked for an empty room for us and upgraded us to a corner room with larger space and far away from the lift lobby. The corner room is quiet and we had a good sleep at night. However, the water drainage in this corner room does not work well. When we took shower, the bath corner was flooded and water overflowed to the floor. We had to reduce the shower volume during the bath. The hotel should check the drainage system from time to time.…Spent 5 nights in this hotel. The hotel is in a prime location which is right opposite a major shopping centre. The cleanness of the room is good. Upon checked in, we were assigned a room right next to the lift lobby and connecting to the adjacent room by a wooden door. The room has a poor sound proof design in which we were waken up in the first night by the loud cough from the adjacent guest. Moreover, we could also hear the low level roaring sound when the lift is operating. In 2nd night, we were praised that the coughing guest moved out. However, there was no hot water supply before we went to bed. We called the reception and they sent a staff to fix the problem. Unlikely, the staff told us that it would take 1.5 hours to resume the hot water. Since it is mid-night already, we had no choice but taking a cold-water bath. We complained to the reception in the next morning to request a room change. The Room Division Manager, Jaber Salehi, was very helpful and understood our frustrations in last two nights. He immediately looked for an empty room for us and upgraded us to a corner room with larger space and far away from the lift lobby. The corner room is quiet and we had a good sleep at night. However, the water drainage in this corner room does not work well. When we took shower, the bath corner was flooded and water overflowed to the floor. We had to reduce the shower volume during the bath. The hotel should check the drainage system from time to time.

A verified traveler stayed at Pullman Kuala Lumpur City Centre Hotel & Residences

Posted 11 days ago

Pullman Kuala Lumpur City Centre Hotel & Residences