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"Room was clean and comfortable. "

"The hotel staff worked diligently with Expedia to help process a one-night refund for me due to the severe weather conditions. I truly appreciate the effort and coordination required to resolve this. Thank you for your excellent service. "

"The staff is simply amazing on all fronts. The Bell staff remembers my damaged knee and brought me big bags of ice 4x a day, the front desk was super and as a Bonus there is an attached Starbucks "

"Clean rooms, nice amenities. Breakfast was good and onsen was perfect place to relax after daily activities. Good location close to station as well."

"Front desk was amazing. We arrived before check in time and left the luggage with them and went out exploring. When it was time to check-in, they had already sent the luggage to our room:) They were also very helpful in explaining about the shuttle bus. Breakfast buffet was the same everyday, and there was an option for a set meal at a Japanese restaurant too. "

"Comfy beds, quiet rooms. The hotel is in a great location, convenient and safe. "

"Had rooms with a park view--which was excellent during the Snow Festival. Rooms were clean and staff was friendly. Would stay here again."

"Room was clean and staff did a great job of refreshing the room daily."

"Staff were courteous and helpful. Room was spacious, luxurious and spotless. Food at breakfast and lounge access were delicious. Spa on the top floor was very good although crowded in the evening. Loved our stay!"