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Overview of Grand Park Otaru

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Guest reviews

4.3 / 5Excellent
1,294 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

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Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Superior Triple Room, Non Smoking, Mountain View (2 Beds+1 Extra Bed)

    Superior Triple Room, Non Smoking, Mountain View (2 Beds+1 Extra Bed)

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 3
    More details
  • Superior Triple Room, Non Smoking, Ocean View (2 Beds+1 Extra Bed)

    Superior Triple Room, Non Smoking, Ocean View (2 Beds+1 Extra Bed)

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 3
    More details
  • Japanese Style Suite Room, Smoking, Ocean View

    Japanese Style Suite Room, Smoking, Ocean View

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Deluxe Double Room, Smoking, Mountain View

    Deluxe Double Room, Smoking, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Deluxe Double Room, Smoking, Ocean View

    Deluxe Double Room, Smoking, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Deluxe Twin Room, Smoking, Mountain View

    Deluxe Twin Room, Smoking, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Deluxe Twin Room, Smoking, Ocean View

    Deluxe Twin Room, Smoking, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Presidential Suite Room, Smoking

    Presidential Suite Room, Smoking

    Room amenities

    • Sleeps 2
    More details
  • Executive Suite Room, Smoking

    Executive Suite Room, Smoking

    Room amenities

    • Sleeps 2
    More details
  • Suite, Smoking, Bay View

    Suite, Smoking, Bay View

    Room amenities

    • Bay view
    • Sleeps 2
    More details
  • 2 Connecting Twin Room, Non Smoking, Ocean View

    2 Connecting Twin Room, Non Smoking, Ocean View

    Room amenities

    • Sea view
    • Sleeps 4
    More details
  • Japanese Style Room, Smoking, Ocean View

    Japanese Style Room, Smoking, Ocean View

    Room amenities

    • 44 sq m
    • Ocean view
    • Sleeps 3
    More details
  • Superior Double Room, Non Smoking, Mountain View

    Superior Double Room, Non Smoking, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Superior Twin Room, Non Smoking, Mountain View

    Superior Twin Room, Non Smoking, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Superior Twin Room, Non Smoking, Ocean View

    Superior Twin Room, Non Smoking, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Deluxe Double Room, Non Smoking, Ocean View

    Deluxe Double Room, Non Smoking, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Deluxe Double Room, Non Smoking, Mountain View

    Deluxe Double Room, Non Smoking, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Deluxe Twin Room, Non Smoking, Mountain View

    Deluxe Twin Room, Non Smoking, Mountain View

    Room amenities

    • 32 sq m
    • Mountain view
    • Sleeps 2
    More details
  • Superior Double Room, Non Smoking, Ocean View

    Superior Double Room, Non Smoking, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Deluxe Twin Room, Non Smoking, Ocean View

    Deluxe Twin Room, Non Smoking, Ocean View

    Room amenities

    • 32 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Japanese Style Suite Room, Non Smoking, Ocean View

    Japanese Style Suite Room, Non Smoking, Ocean View

    Room amenities

    • 52 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Japanese Style Room, Non Smoking, Ocean View

    Japanese Style Room, Non Smoking, Ocean View

    Room amenities

    • 44 sq m
    • Ocean view
    • Sleeps 3
    More details

About this area

Otaru

Located in Otaru, Grand Park Otaru is in the historical district and connected to a shopping centre.

Restaurants

  • Where to eat
  • On-site dining venue – Serves lunch and dinner.
  • Marina Bar & Restaurant – Restaurant with a bar. Serves dinner.
  • Cocoro – Sushi bar offering Japanese cuisine. Serves lunch and dinner.

About this property

Grand Park Otaru

Hotel connected to a shopping centre in Otaru with bar/lounge
Along with a bar/lounge, this hotel has self parking and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 296 rooms offer free WiFi, fridges and TVs. Guests will also find room service (during limited hours), hairdryers and safes.
Grand Park Otaru offers 296 forms of air-conditioned accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access.
Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: JPY 1100.00 per night
Ski shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 2500 per person
1 bar
Room service available

Things to do

Shopping

Family friendly

Dry-cleaning service
Laundry facilities
Fridge

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Wedding services

Languages spoken

Chinese
English
Korean

Business services

Conference space

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Linens

Bathroom

Electronic bidet
Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

TV

Food and drink

Fridge

More

Desk
Phone
Safe

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

  • This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
  • A scheduled power outage will take place on April 7, 2020 from 1 AM-4 AM.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Property payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 2500 per person (approximately)
  • Self-parking fee: JPY 1100.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc.). Additionally, accommodation proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Property is also known as

  • Grand Park Otaru Hotel
  • Grand Park Otaru
  • Otaru Hilton
  • Otaru Grand Park Hotel
  • Grand Park Otaru Hokkaido
  • Grand Park Hotel Otaru
  • Hilton Otaru
  • Grand Park Otaru Hotel Otaru
  • Grand Park Otaru Hotel
  • Grand Park Otaru Otaru
  • Grand Park Otaru Hotel Otaru
All reviews

Guest reviews

4.3

Excellent

5 - Excellent
537
4 - Good
602
3 - Okay
114
2 - Mediocre
31
1 - Poor
10
4.3
Cleanliness
4.3
Service and Staff
4.2
Amenities
4.2
Property condition

3/5

  • Liked: Staff & service

The staff was extremely polite but the Japanese/English barrier was very difficult at times. I’ll admit, I could have done better at learning more Japanese but I would assume the hotel would staff more people with basic English abilities. Outside of a room to stay in there was nothing else the hotel had to offer. The food was way overpriced and mediocre, I’d recommend eating in town. Then there was the smell in the hotel room. It smelled exactly like my 98yr old grandmother's retirement home. It wasn’t appealing, it was gross. It is nicely located right next to the Otaruchikko stop of the train station so getting in and out was easy. If I end up returning to Otaru, I’ll find another hotel.

Stayed 4 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs were very helpful. Bathroom, especially shower, could use an update or renovation since it had unpleasant order

Stayed 2 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Near immediate access to the JR Otaruchikko Station is a perk for this place; it's roughly a 30 minute transit between it and JR Sapporo Station. You can even make your way there through the indoor shopping center the hotel is connected to from instead of walking on the street outside the hotel if you're worried about the weather (at least from 10 AM to 8 PM). The electrical outlets were plentiful enough (one on the desk and four or so on the wall), but they're limited to 2-prong plugs and maybe limited power-wise by Japan's voltage ranges, so you may require an adapter/transformer for your electronics. The WiFi may also seem to be region locked to Japan, so if you're trying to access non-Japanese sites, you may require using a VPN or something to redirect your traffic. The laundry is an in-house service rather than a DIY coin laundry machine set; not sure if there's a charge for it since I didn't use it or ask about it.

Stayed 7 nights in Dec 2019

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Little far from Otaru tour spot but conveniently connected to Otaru Chikko station through large mall. The mall has super market and various dining options where local people eat(restaurants and food court) Room is more spacious than that of Otaru station or canal area. Ocean view is fantastic. Taxi fare is USD10 from hotel to canal and take 3-4 minutes. Even though hotel is not located in tour spot, it is worth to stay in this hotel considering mall, view, room space, etc.

    Stayed 2 nights in Dec 2019