- Liked: Staff & service
The staff was extremely polite but the Japanese/English barrier was very difficult at times. I’ll admit, I could have done better at learning more Japanese but I would assume the hotel would staff more people with basic English abilities. Outside of a room to stay in there was nothing else the hotel had to offer. The food was way overpriced and mediocre, I’d recommend eating in town. Then there was the smell in the hotel room. It smelled exactly like my 98yr old grandmother's retirement home. It wasn’t appealing, it was gross. It is nicely located right next to the Otaruchikko stop of the train station so getting in and out was easy. If I end up returning to Otaru, I’ll find another hotel.