Luxury Hotels in Makati Downtown, Manila

"Great , perfect clean and comfortable"

"We only stayed a few hours to sleep before or next flight out. Check in and check out were very convenient. Our room's door would not close properly but we were too tired to deal with it so we just put out suitcases in front of the door."

"Clean room and friendly helpful staff."

"Very pleasant staff. Breakfast buffet was excellent!"

"I was bitten by what appeared to be bed bugs. I contacted room service immediately, and when an attendant(Robert) came to inspect the situation, the first thing he said upon seeing the bites was that they were likely caused by bed bugs as if he knew that the hotel had bed bugs. This situation caused me significant distress and disrupted my trip. In an attempt to address my complaint, the hotel moved me to a different room in the middle of the night(3:46 am) I was told this was an upgrade for the inconvenience but the room was essentially the same, if not smaller and staff repeatedly entered and exited the room until approximately 4:15 AM, further disturbing my rest. The following day, I was moved again as the previous room they “upgraded “ me to, was not an upgrade it was a smaller room then my original booking. While in this room, I discovered what appeared to be dead bed bug stuck in a towel while using the washroom. When I reported this to the front desk, they again refused to acknowledge that it was a bed bug. Additionally, they have attempted to inspect my room only when I am not present, and when I decline due to my absence, they shift blame onto me. The duty manager ( rich) finally acknowledged it was a bed bug she tried bribing me with a bottle of wine and breakfast in the morning only because I advised that i was going to report this to Expedia and write a google review. She kept insisting “please don’t,iwill get it sorted out”.Nothing sorted out. Very disappointed"

"Need to improve the cleaning and the room is smelly."

"Beautiful hotel, very friendly staff. So convenient to be connected to the biggest mall in the Philippines."

"I was disappointed that they wanted to charge to hold luggage for 5 days when me and my wife were going to travel to Cebu I was going to book another 5 days when we got back every other hotel in the area said they would hold my luggage for free we booked our last five days in makati in another hotel before we are going back to USA "

"Great location, lovely hotel, but would expect a far better shower/bathroom for a luxury hotel e.g. shower head was a weak movable head on the wall, water pressure wasn’t great either. No room to hang towels after use."